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VoIP licensed phones limit exceeded

Hello, I have a couple of issues with VNQM.

1. After installing VNQM and setting up my Call Manager servers, I have since seen a pretty substantial increase in memory used on my Subscriber server. It has went from roughly 75% utilization to about 98% percent. I've monitored this for about a month thinking maybe it was just an anomaly, but it is still the same. Thinking maybe a reboot of my Call Mangers may clear this up, I did. No change, which brings me to my second issue.

2. I have had VNQM installed for about a month on my production Solarwinds. Throughout this time, I have not had any issues with licensing. After rebooting my CCM's, Solarwinds now reports, "VoIP licensed phones limit exceeded, 71 of 1571 VoIP phones will not be monitored"

I only have about half that many phones including IP communicator and analog ports reported as phones. It appears now Solarwinds is reporting based on both of my CCM servers separately, instead of as a cluster.

Has anyone experienced either of these issues and know how to resolve them? Any input would be appreciated.

Thanks,

Mike

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Accepted answers

Radim.Keseg

In case the CCM's are configured in the group so that one CM (subscriber) was down and the phone devices got registered to other CM (publisher) then the count of phones was virtually duplicated however where registered to one and unregistered to other one. About the utilization of memory, since I am not sure about the setting of the cluster it is hard to judge it could be caused by polling that utilizes it more now, however even due to that it is recommended to create ticket to see diags, eventually organize GoTo meeting to check and provide you with proper response.

All comments

Radim.Keseg

Hi Mike,

the issue of phone licenses count is known one for VNQM 4.0, please create the support ticket so we we can investigate it properly with all details and provide you with suggestions eventually fixes.
Thanks, Regards,
Radim.

mmoniz

Thanks Radim, will do. Curious as to why this only happened after I rebooted my CCM's. I'm guessing because during the time my subscriber was down, all the phones registered with the Publisher?

Also, any idea on the memory utilization on the subscriber since installing VNQM?

Radim.Keseg