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ERROR: Can't obtain license information. Verify that the status of SolarWinds NetFlow Service is 'Started

FormerMember

This is happening every few days now for the last few weeks. I have no idea why netflow is spontaneously

taking a dirt nap. Any thoughts??

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Accepted answers

mavturner

mmedwid, there is a work around that should help alleviate until we release a fix. Before making these changes, I must caution you that the problem you are experiencing is an indication of database connection issue. You will probably want to continue investigating why your SQL server is having delays (high traffic load?).

The fix we are working on is to re-connect automatically when a connection is lost. Losing a connection is still a bad thing because you could lose data.

Suggested workaround for NTA 3.7:

edit “C:\inetpub\SolarWinds\SWNetPerfMon.DB” and “C:\Program Files (x86)\SolarWinds\Orion\SWNetPerfMon.DB”

please find following in both files:

! Connection timeout in seconds

Timeout=20

Increase timeout to duration of expected SQL unavailability period + 10%. Save both files.

Mav

All comments

GoldTipu

- Have you restarted the Netflow Service ?

- You can Repair the Netflow from Add / Remove program and see if you still have this message. ?

- Open License Manager and see is your Netflow is Licensed ? > Start > all prgorams > SolarWinds > License Manager ?

What version of NTA you have ? If you have 3.6 upgrade to 3.7 and place the new license key might .

Disable AV from the server if you have or exclude Orion folders to be scanned .

Let me know if this helps, or if you require any further information.

FormerMember

I have restarted the netflow service. But I am now having to do that every few days. I used to just run on and on without manual intervention.

I have not done an add/remove yet.

The license manager and the logging and function seem a bit at odds. It says October was the end of maintenance but the logging says different.

We definitely purchased the maintenance in October. Weird that it's been running fine for so long if it's a license issue and it continues to run fine

for days at a time.

More recent license logging:

2011-04-28 14:00:16,935 [1] INFO List licenses - Using Licensing Framework to obtain license for Orion NetFlow Traffic Analyzer / 3 / Commercial

2011-04-28 14:00:16,942 [1] INFO List licenses - License for Orion NetFlow Traffic Analyzer / 3 / Commercial obtained sucessfully: True

2011-04-28 14:00:16,945 [1] INFO List licenses - Serial number for product Orion NetFlow Traffic Analyzer / 3 / Commercial: [Aoa::1O/EC]

2011-04-28 14:00:16,946 [1] INFO List licenses - Trying to get license information from registry for product Orion NetFlow Traffic Analyzer / 3 / Commercial

2011-04-28 14:00:16,949 [1] INFO List licenses - Days left for product Orion NetFlow Traffic Analyzer / 3 / Commercial: 2918015

We're using 3.7

GoldTipu

I would recommend you to open a support ticket , support will resolve this issue .

MarieB

mmedwid--

When you open a support ticket, could you:

--Reference this thread to Support.
--Post back here with a case number.
--Post any solutions you get from Support.

Many thx,