All of our alerts will go to the NOC so it would be nice if we could add resolution steps to the alert definition. I saw Alert Notes but that only adds it to each alert that is fired off. Thanks in advance for your help with this!
Why not add it into the alert description field?
I have been known to case out sql to provide remediation but it's not the best method.
You could also create a separate remediation table which included alert name, object type, and a remediation note. Join this to the active alerts table in a custom sql report to provide the note based on alert name and object.
You can add a Link to the resolution document (stored in a shared location) in the alerts description field, which could be accessed by NOC to follow the steps.
