?? Backing up Cisco CUE ??

Hi Everyone,

I'm new to this site and Cattools. So here's my question, I can get Cattools to login to my Cisco Voice router and back the IOS, but I can't figure out how to create another job to login to CUE and do a backup.

Any help would be great..

Thanks ahead of time for helpping me out on this...

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Wardini

Hi,

You should be able to issue the session command from your Router to connect to the CUE using the 'Connecting via a session' functionality in CatTools.
The following on-line help page should help you with setting up the devices in CatTools:
http://www.kiwisyslog.com/help/cattools/dev_connectingviaasession.htm

Please note that the session functionality is not supported in all the main device scripts, so the success of this will depend on the script you use to initially connect to your device. (This is documented in the link above.)

Regards,

Wardini

jpulido

Thanks,

That helped me to backu CUE.

Know does anyone know how to kick off a backup of the CUE module and then have it come backup after its done

Wardini

Hi,

Can you give me a bit more detail on your issue please? Are you taking the device 'offline' then using the continue command to bring it back online?

I have had a customer in the past who was using the Device.CLI.Modify Config activity with the following list of command;

enable

write memory

offline

backup category all

continue

What he found was that sometimes some of the devices would not come back on line after the continue command was issued. There was no obvious cause for this. I ended up writing a small external script which he ran as the last command in the the activity. The script would check to see if the device was still offline and if so would try bring it back online again and recheck.

Kind regards,

Wardini

jpulido

OK,

Here's a bit of info first:

I have a Cisco UC500 VoIP System which useing the "service-module integrated-Service-Engine 0/0 session" command to get into the CUE module.

So with your help before I was able to configure a new Activity (Device.Backup.Running Config) to back up my CUE, by creating a new Device (Cisco.Other.CUE) to point to use my Cisco Device first. That worked great, and thanks for that.

Now I want to kick of a backup command in my CUE to make a backup of my voicemails and AA, and this is what I have and the error I get.

I created a new Activity (Type: Device.CLI.Send commands) that point to my Cisco IOS VoIP router. Then it sends these commands.

service-module integrated-Service-Engine 0/0 session)
(username)
(Password)

offline
y
backup category all
continue

Here's the Error I get: Cisco Router 1 Did not receive expected response to service-module integrated-Service-Engine 0/0 session command