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Is the thwack store officially down?

rharland2012

Wanted to check out some additional swag purchases, but I'm getting a Jive error.

Like this:

Oops, the page can't be found

Sorry, the page you requested can't be found. You can go back and try again, or start again at home.

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danielleh

rharland2012‌ how are you getting to the page? Direct link? Banner on the homepage? Search? I'm able to get to the store page so just looking to gather some more info.

kthomason

I am getting the same error

kthomason

I click on the Store link from my account settings area on the drop down

rharland2012

Hi there - right-hand side of the homepage was my vector for attempted access.

mrs.alterego

rharland2012‌, kthomason‌,

Can you try using this URL and forcing your IP to hit this particular node?

https://thwack.solarwinds.com/___sbsstatic___/node1.html

We are having some issues with Node 2, so if the load balancer is routing you to that node, certain URL's are throwing 404 errors. If that doesn't work, let me know. I am working with our vendor to resolve the issue, but until they have it fixed, this might be the best option for us as a temporary work around. Sorry for the inconvenience!

Thanks,

Rach

rharland2012

BING!!! That did it. I appreciate the help!

Jfrazier

Sounds like you need Orion watching the 2 servers on the other side of the load balancer...just so you know when one isn't responding as it should.

mrs.alterego

‌I have been begging our vendor to use Orion because we don't own those servers. The most I can do is use NPM to ping the individual nodes but it can't tell me when certain themes break, which is what happened here. If they would let me teach them how to use NPM and SAM they would be much more proactive rather than reactive. One day, they just might listen

gfsutherland

Make that part of the contract.... (ya right!)

The swag order can wait.... NBD...

gfsutherland

Load balancer url worked like a champ.... thanks.

Jfrazier

just watch the urls to the individual servers...like what you gave rharland2012‌

rschroeder

Yah, it's so helpful to be in total control. Where I monitor our F5's and servers and internal resources, life is happy, everyone gets alerts when something isn't quite right.

Monitoring an ASP's internal functionality can be problematic if you only get access to the VIP of their F5's. But if you can get deeper in, you should be golden.

Even if you can't get into specific nodes behind their F5's directly, I'd expect you could hit the F5 VIP's frequently enough to have them round robin you to a server that's problematic. A single failure would be enough to generate an e-mail to your team--and also to the vendor's Support staff.

How ironic they're not wise enough to take advantage of your company's expertise and tools!