Hey everyone,
I'm pretty new to the Software Publishing piece of Patch Manager and wanted to make sure I wasn't missing anything obvious.
In our environment, we're trying to uninstall PCAnywhere from our workstations. I was hoping we could create a package in Patch Manager and either approve it for removal, or use Update Management to create a task for the workstations to uninstall the program.
I've created the package and the workstations are correctly reporting whether it's been installed or not. The problem is when I approve it for removal, it just shows up as failure and I can't see exactly why it's failing. Picture below is what I see and I'm not sure where to get details. Just double clicking gives the same information, nothing more.
When trying to uninstall using Update Management, it fails and the below is the error that I'm getting:
I've verified that the computer is listed under Managed Computers and it gets other updates regularly.
The only other thing I can think is that it was originally installed as a .exe, but I've got an MSI package I'm using to try to uninstall it, since I think this is the only kind of package that can be used to uninstall software. I've verified this works by manually typing "msiexec /x {MSI CODE} /q" and it uninstalls correctly. When I created the MSI package, I marked it 'package can be uninstalled' under the advanced settings.
Not sure if this is specific Patch Manager problem, or WSUS, but googling didn't bring up much information about either.
