kiwi syslog server 9.6.6.1 service automaticaly stopped

my company has the kiwi syslog server v 9.6.6.1 and today my kiwi automaticaly stopped. i received in application event viewer message

Application: Syslogd_Service.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IndexOutOfRangeException
Stack:
   at SolarWinds.SyslogServer.Engine.NetworkingDeamon.ProcessTcpMessage(System.Net.Sockets.TcpListener, System.Text.Encoding, System.Collections.Generic.List`1<System.String>)
   at SolarWinds.SyslogServer.Engine.NetworkingDeamon+<>c__DisplayClass11.<ReinitTcp>b__d()
   at SolarWinds.SyslogServer.Engine.Implementation.WatcherThread.<.ctor>b__0()
   at System.Threading.ThreadHelper.ThreadStart_Context(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Threading.ThreadHelper.ThreadStart()

and

Faulting application name: Syslogd_Service.exe, version: 9.6.6.1, time stamp: 0x5c013768
Faulting module name: KERNELBASE.dll, version: 6.3.9600.19178, time stamp: 0x5bc10573
Exception code: 0xe0434352
Fault offset: 0x00015ef8
Faulting process id: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report Id: %13
Faulting package full name: %14
Faulting package-relative application ID: %15

what i do?

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kiwi syslog server 9.6

Accepted answers

gogi100

this problem i resolved. i disabled listening on TCP/IP port 1468 in settings of the kiwi syslog server console, and the service is working all time.

All comments

gogi100

i error log of kiwi syslog server i receive message

2018-12-24 08:20:43 Unable to bind secure TCP listener to specified address and port (192.168.99.52 on port 6514). Will attempt to bind to first available adapter instead.

2018-12-24 08:20:43 Unable to bind secure TCP listener to any adapter on the specified port (6514) There might be a problem with the certificate provided.

2018-12-24 08:20:50 Unable to bind secure TCP listener to specified address and port (192.168.99.52 on port 6514). Will attempt to bind to first available adapter instead.

2018-12-24 08:20:50 Unable to bind secure TCP listener to any adapter on the specified port (6514) There might be a problem with the certificate provided.

2018-12-24 08:20:51 Unable to bind secure TCP listener to specified address and port (192.168.99.52 on port 6514). Will attempt to bind to first available adapter instead.

2018-12-24 08:20:51 Unable to bind secure TCP listener to any adapter on the specified port (6514) There might be a problem with the certificate provided.

mu kiwi syslog is working on port UDP 514, not port 6514.

gogi100

also i found log in C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_Syslogd_Service._717ae3826e39cd5b6ad2c81df41fcd019dfd3a6_00000000_265e445f

Version=1

EventType=APPCRASH

EventTime=131902000515078526

ReportType=2

Consent=1

ReportIdentifier=eb8782fe-081e-11e9-80cb-9c8e994deaad

WOW64=1

Response.type=4

Sig[0].Name=Application Name

Sig[0].Value=Syslogd_Service.exe

Sig[1].Name=Application Version

Sig[1].Value=9.6.6.1

Sig[2].Name=Application Timestamp

Sig[2].Value=5c013768

Sig[3].Name=Fault Module Name

Sig[3].Value=KERNELBASE.dll

Sig[4].Name=Fault Module Version

Sig[4].Value=6.3.9600.19178

Sig[5].Name=Fault Module Timestamp

Sig[5].Value=5bc10573

Sig[6].Name=Exception Code

Sig[6].Value=e0434352

Sig[7].Name=Exception Offset

Sig[7].Value=00015ef8

DynamicSig[1].Name=OS Version

DynamicSig[1].Value=6.3.9600.2.0.0.272.7

DynamicSig[2].Name=Locale ID

DynamicSig[2].Value=1033

UI[2]=C:\Program Files (x86)\Syslogd\Syslogd_Service.exe

LoadedModule[0]=C:\Program Files (x86)\Syslogd\Syslogd_Service.exe

LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll

LoadedModule[2]=C:\Windows\SYSTEM32\KERNEL32.DLL

LoadedModule[3]=C:\Windows\SYSTEM32\KERNELBASE.dll

LoadedModule[4]=C:\Windows\system32\apphelp.dll

LoadedModule[5]=C:\Windows\AppPatch\AcGenral.DLL

LoadedModule[6]=C:\Windows\SYSTEM32\msvcrt.dll

LoadedModule[7]=C:\Windows\SYSTEM32\sechost.dll

LoadedModule[8]=C:\Windows\SYSTEM32\SspiCli.dll

LoadedModule[9]=C:\Windows\SYSTEM32\SHLWAPI.dll

LoadedModule[10]=C:\Windows\SYSTEM32\UxTheme.dll

LoadedModule[11]=C:\Windows\SYSTEM32\USER32.dll

LoadedModule[12]=C:\Windows\SYSTEM32\GDI32.dll

LoadedModule[13]=C:\Windows\SYSTEM32\WINMM.dll

LoadedModule[14]=C:\Windows\SYSTEM32\samcli.dll

LoadedModule[15]=C:\Windows\SYSTEM32\ole32.dll

LoadedModule[16]=C:\Windows\SYSTEM32\OLEAUT32.dll

LoadedModule[17]=C:\Windows\SYSTEM32\MSACM32.dll

LoadedModule[18]=C:\Windows\SYSTEM32\VERSION.dll

LoadedModule[19]=C:\Windows\SYSTEM32\SHELL32.dll

LoadedModule[20]=C:\Windows\SYSTEM32\USERENV.dll

LoadedModule[21]=C:\Windows\SYSTEM32\dwmapi.dll

LoadedModule[22]=C:\Windows\SYSTEM32\urlmon.dll

LoadedModule[23]=C:\Windows\SYSTEM32\ADVAPI32.dll

LoadedModule[24]=C:\Windows\SYSTEM32\WINSPOOL.DRV

LoadedModule[25]=C:\Windows\SYSTEM32\MPR.dll

LoadedModule[26]=C:\Windows\SYSTEM32\RPCRT4.dll

LoadedModule[27]=C:\Windows\SYSTEM32\CRYPTBASE.dll

LoadedModule[28]=C:\Windows\SYSTEM32\combase.dll

LoadedModule[29]=C:\Windows\SYSTEM32\WINMMBASE.dll

LoadedModule[30]=C:\Windows\SYSTEM32\profapi.dll

LoadedModule[31]=C:\Windows\SYSTEM32\iertutil.dll

LoadedModule[32]=C:\Windows\SYSTEM32\WININET.dll

LoadedModule[33]=C:\Windows\SYSTEM32\bcryptPrimitives.dll

LoadedModule[34]=C:\Windows\SYSTEM32\cfgmgr32.dll

LoadedModule[35]=C:\Windows\SYSTEM32\DEVOBJ.dll

LoadedModule[36]=C:\Windows\SYSTEM32\SHCORE.DLL

LoadedModule[37]=C:\Windows\SYSTEM32\MSVBVM60.DLL

LoadedModule[38]=C:\Windows\SYSTEM32\kernel.appcore.dll

LoadedModule[39]=C:\Windows\SYSTEM32\SXS.DLL

LoadedModule[40]=C:\Windows\SYSTEM32\clbcatq.dll

LoadedModule[41]=C:\Windows\SYSTEM32\CRYPTSP.dll

LoadedModule[42]=C:\Windows\system32\rsaenh.dll

LoadedModule[43]=C:\Windows\SYSTEM32\bcrypt.dll

LoadedModule[44]=C:\Windows\SYSTEM32\KiwiSocket.ocx

LoadedModule[45]=C:\Windows\SYSTEM32\ws2_32.DLL

LoadedModule[46]=C:\Windows\SYSTEM32\NSI.dll

LoadedModule[47]=C:\Windows\SYSTEM32\mswinsck.ocx

LoadedModule[48]=C:\Windows\SYSTEM32\WSOCK32.dll

LoadedModule[49]=C:\Windows\SYSTEM32\SVCIT.ocx

LoadedModule[50]=C:\Windows\SYSTEM32\MFC42u.DLL

LoadedModule[51]=C:\Windows\SYSTEM32\ODBC32.dll

LoadedModule[52]=C:\Windows\SYSTEM32\actskn43.ocx

LoadedModule[53]=C:\Windows\SYSTEM32\comdlg32.dll

LoadedModule[54]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.9600.17810_none_7c5b6194aa0716f1\COMCTL32.dll

LoadedModule[55]=C:\Windows\SYSTEM32\IGThreed40.ocx

LoadedModule[56]=C:\Windows\SYSTEM32\OLEPRO32.DLL

LoadedModule[57]=C:\Windows\system32\asycfilt.dll

LoadedModule[58]=C:\Windows\SYSTEM32\KiwiGrid3.ocx

LoadedModule[59]=C:\Windows\SYSTEM32\KiwiSubtmr.dll

LoadedModule[60]=C:\Windows\SYSTEM32\COMCTL32.OCX

LoadedModule[61]=C:\Windows\SYSTEM32\smtps81.ocx

LoadedModule[62]=C:\Windows\SYSTEM32\netapi32.dll

LoadedModule[63]=C:\Windows\SYSTEM32\netutils.dll

LoadedModule[64]=C:\Windows\SYSTEM32\srvcli.dll

LoadedModule[65]=C:\Windows\SYSTEM32\wkscli.dll

LoadedModule[66]=C:\Windows\SYSTEM32\LOGONCLI.DLL

LoadedModule[67]=C:\Windows\SYSTEM32\crypt32.dll

LoadedModule[68]=C:\Windows\SYSTEM32\MSASN1.dll

LoadedModule[69]=C:\Windows\SYSTEM32\secur32.dll

LoadedModule[70]=C:\Windows\SYSTEM32\ssnmptrp90.ocx

LoadedModule[71]=C:\Windows\SYSTEM32\ipdaem160.ocx

LoadedModule[72]=C:\Windows\SYSTEM32\ssnmpag90.ocx

LoadedModule[73]=C:\Windows\SYSTEM32\XceedZip.dll

LoadedModule[74]=C:\Windows\SYSTEM32\mscoree.dll

LoadedModule[75]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll

LoadedModule[76]=C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorwks.dll

LoadedModule[77]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.8428_none_d08a11e2442dc25d\MSVCR80.dll

LoadedModule[78]=C:\Windows\assembly\NativeImages_v2.0.50727_32\mscorlib\2c5ddb892ef42c85945c11a94cb535c4\mscorlib.ni.dll

LoadedModule[79]=C:\Program Files (x86)\Syslogd\SolarWinds.Licensing.KiwiSyslog.COMWrapper.dll

LoadedModule[80]=C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorjit.dll

LoadedModule[81]=C:\Program Files (x86)\Syslogd\SolarWinds.Licensing.Framework.dll

LoadedModule[82]=C:\Program Files (x86)\Syslogd\SolarWinds.Logging.dll

LoadedModule[83]=C:\Program Files (x86)\Syslogd\log4net.dll

LoadedModule[84]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System\f9e02038882aa5a8e51484f253e67a65\System.ni.dll

LoadedModule[85]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Configuration\5bf487a82026b5ec2c9844eab53b8d79\System.Configuration.ni.dll

LoadedModule[86]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Xml\5562cf60fb6b2737b539202dcebf3e44\System.Xml.ni.dll

LoadedModule[87]=C:\Windows\SYSTEM32\shfolder.dll

LoadedModule[88]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Security\a5b34829d88c0cb723b311f3ec0025cb\System.Security.ni.dll

LoadedModule[89]=C:\Windows\SYSTEM32\DPAPI.dll

LoadedModule[90]=C:\Windows\SYSTEM32\ncrypt.dll

LoadedModule[91]=C:\Windows\SYSTEM32\NTASN1.dll

LoadedModule[92]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Drawing\4fcbc382e5890ec54c36513724e0e71c\System.Drawing.ni.dll

LoadedModule[93]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Windows.Forms\724d6b27d4d727394819d8a4fa1a7b18\System.Windows.Forms.ni.dll

LoadedModule[94]=C:\Windows\SYSTEM32\IPHlpApi.DLL

LoadedModule[95]=C:\Windows\SYSTEM32\WINNSI.DLL

LoadedModule[96]=C:\Windows\SYSTEM32\dhcpcsvc6.DLL

LoadedModule[97]=C:\Windows\SYSTEM32\dhcpcsvc.DLL

LoadedModule[98]=C:\Windows\SYSTEM32\scrrun.dll

LoadedModule[99]=C:\Windows\SYSTEM32\netbios.dll

LoadedModule[100]=C:\Windows\SYSTEM32\DNSAPI.dll

LoadedModule[101]=C:\Windows\SYSTEM32\KRDPLogger.dll

LoadedModule[102]=C:\Windows\SYSTEM32\KRDPLoggerforIPv6.dll

LoadedModule[103]=C:\Windows\SYSTEM32\ipinfo90.ocx

LoadedModule[104]=C:\Windows\system32\mswsock.dll

LoadedModule[105]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll

LoadedModule[106]=C:\Windows\SYSTEM32\MSVCR120_CLR0400.dll

LoadedModule[107]=C:\Windows\assembly\NativeImages_v4.0.30319_32\mscorlib\2679bf53374eaee3d0bfc7e4ffabe020\mscorlib.ni.dll

LoadedModule[108]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\clrjit.dll

LoadedModule[109]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System\ad24492050301d4b4d48fd00d831303c\System.ni.dll

LoadedModule[110]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Configuration\bd49b5142a5a58f840dc44c72fe288b3\System.Configuration.ni.dll

LoadedModule[111]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Xml\3db1416a1f2afcc33913f210c17618f2\System.Xml.ni.dll

LoadedModule[112]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Core\b1a2c35087dbc2e09b0817c989c18271\System.Core.ni.dll

LoadedModule[113]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Numerics\e7cd8a54f38fa7d99ce56f0862d2ecfb\System.Numerics.ni.dll

LoadedModule[114]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Runteb92aa12#\688c7d05c81d1169d21e0305b092c819\System.Runtime.Serialization.ni.dll

LoadedModule[115]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Xml.Linq\747409c5dcadb11544f591967acfa901\System.Xml.Linq.ni.dll

LoadedModule[116]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Data\a73db803577cab3b401d1b1618483b77\System.Data.ni.dll

LoadedModule[117]=C:\Windows\Microsoft.Net\assembly\GAC_32\System.Data\v4.0_4.0.0.0__b77a5c561934e089\System.Data.dll

LoadedModule[118]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Drawing\aaaa1dcb31e89d4e37e89d014a679760\System.Drawing.ni.dll

LoadedModule[119]=C:\Windows\SYSTEM32\PacketX.dll

LoadedModule[120]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Windows.Forms\666ab63c0eed9e2ac2619f136c483c61\System.Windows.Forms.ni.dll

LoadedModule[121]=C:\Windows\SYSTEM32\packet.dll

LoadedModule[122]=C:\Windows\SYSTEM32\TimerLite.dll

LoadedModule[123]=C:\Program Files (x86)\Syslogd\SolarWinds.KiwiSyslog.WebAccess.Data.dll

LoadedModule[124]=C:\Windows\SYSTEM32\psapi.dll

LoadedModule[125]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Runtime.Remo#\9da4a8baa01f6ada47398a31817143d0\System.Runtime.Remoting.ni.dll

LoadedModule[126]=C:\Windows\assembly\GAC_MSIL\System.Data.SqlServerCe\4.0.0.0__89845dcd8080cc91\System.Data.SqlServerCe.dll

LoadedModule[127]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Data\ba0e4ca73a43165a321a1e02a2f0a995\System.Data.ni.dll

LoadedModule[128]=C:\Windows\assembly\GAC_32\System.Data\2.0.0.0__b77a5c561934e089\System.Data.dll

LoadedModule[129]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Transactions\7134be9f26e171dafd0218df50c0a1a1\System.Transactions.ni.dll

LoadedModule[130]=C:\Windows\assembly\GAC_32\System.Transactions\2.0.0.0__b77a5c561934e089\System.Transactions.dll

LoadedModule[131]=C:\Program Files (x86)\Microsoft SQL Server Compact Edition\v4.0\sqlceme40.dll

LoadedModule[132]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.8387_none_5094ca96bcb6b2bb\MSVCR90.dll

LoadedModule[133]=C:\Windows\system32\wintrust.dll

LoadedModule[134]=C:\Windows\SYSTEM32\imagehlp.dll

LoadedModule[135]=C:\Windows\SYSTEM32\gpapi.dll

LoadedModule[136]=C:\Windows\SYSTEM32\cryptnet.dll

LoadedModule[137]=C:\Windows\SYSTEM32\WLDAP32.dll

LoadedModule[138]=C:\Program Files (x86)\Microsoft SQL Server Compact Edition\v4.0\sqlceer40EN.DLL

LoadedModule[139]=C:\Program Files (x86)\Microsoft SQL Server Compact Edition\v4.0\sqlcese40.dll

LoadedModule[140]=C:\Program Files (x86)\Microsoft SQL Server Compact Edition\v4.0\sqlceqp40.dll

LoadedModule[141]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.EnterpriseSe#\9b6f6f4bb8926294bf3b53118321697a\System.EnterpriseServices.ni.dll

LoadedModule[142]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\diasymreader.dll

FriendlyEventName=APPCRASH

ConsentKey=APPCRASH

AppName=Syslogd_Service.exe

AppPath=C:\Program Files (x86)\Syslogd\Syslogd_Service.exe

ReportDescription=Stopped working

ApplicationIdentity=00000000000000000000000000000000

also i noticied that my version kiwi syslog v 9.6.6.1 works on windows server 2012 R2, sql 2012 standard, maybe this is problem?

gogi100

this problem i resolved. i disabled listening on TCP/IP port 1468 in settings of the kiwi syslog server console, and the service is working all time.