No data for selected time period

Question

No data for Selected time period,???

If i'm viewing a voip call path, the graphs "MOS, Jitter, etc.." state No data for Selected time period.  does not matter if I select a time period of 5 minutes to whatever.   If I click on the view reverse call path, I get the information in the Graphs...

Also, a related issue, if I'm at the voip site view -> Voip Call Path,  some sites states "Data not collected yet. Please wait a few minutes."

Does anybody have an Idea of what could be happening? or how to troubleshoot this?

Thank you in advance

I'm Running

Voip Monitor 2.0 SP 1

ORION NPM 8.5.1 SP3

Nux · Answer

Your Right Corey,  that would be nice.

Ended up having to do all of our sites manually,

CoreyMac · Answer

I have noticed similar things.  The VoIP monitor does not always recover when an IP SLA router reboots. Sometimes both paths to/from another node are not collecting, sometimes only one.  It seems to me that if the VoIP monitor has "X" number of paths collecting and yet it is not retrieving data for some of them it should alert us to that fact.  Otherwise the only way to know is to check every chart path, every day...  Not a likely scenario for most folks I would suspect.

Sometimes it recovers after a few hours or days, sometimes I notice first and shake things up by changing something about the site to cause it to refresh...

I think a "Refresh" button that would cause Orion to delete all the IP SLAs it had created for the node and then re-add them back would be good.  It would be better if it figured it out on its own.  Also if it is having trouble like this then a record of this should be logged somewhere so the problem can be logged, diagnosed, fixed, etc...

Just my observations and opinions though...

-Corey

Nux · Answer

Thank you Haley for your response back, I do Appreciate your help in this matter.I'm still having the issue of "No data for Selected time period". I’m not sure what the problem is, I was able to get one site working to satisfaction but it entailedremoving it and re adding it several times.   Initially when I installed the voip monitor I had addedall of the sites at once.  Nothing has changed in regards to snmp ro/rw strings, the Orion NPM moduleis working just fine.    I don’t think it’s a problem with snmp.  All other tools that we use from Solar winds is working as to beexpected, just some minor tweaking is needed.  The routers that we are using for Voip monitoring supportIp Sla, the routers are running the same IOS.  The sites that we are having the problem with, I can remove them from IP Sla, and re add them. I then can go to the router directly and look at the command line interface and see that no configurationshave been applied to IP sla.   When I make an addition to the voip monitor should it make those additionsto the router immediately?  With the site that I was able to get working, I removed it and then added it. I started checking thecommand line for ip sla all that day and it wasn’t being configured.   I was then preoccupied for afew days and was not able to return to it.  A few days had past and I then checked ip sla through thecommand line and was able to see it configured.  Is this a normal practice for solarwinds to delay configurations?thank you for your time