Hi Having a bit of trouble getting the alerts working for my GSM modem. Here is the log: Alert Error: The outbound alert message did not reach its destination. The test failed.Call Log, started: Wednesday, February 20th, 2008 at 09:16:25 0.151 secsSent..ATE0Q0.AT..1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D0.633 secsSent..ATE0Q0.AT..1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D1.101 secsSent..ATE0Q0.AT..1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D1.568 secsSent..ATE0Q0.AT..1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D2.039 secsSent..ATE0Q0.AT..1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D2.509 secsSent..ATE0Q0.AT..1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D2.978 secsSent..ATE0Q0.AT..1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D3.446 secsSent..ATE0Q0.AT..1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D3.913 secsSent..ATE0Q0.AT..1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D4.383 secsSent..ATE0Q0.AT..1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D4.853 secsSent..ATE0Q0.AT..1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D5.320 secsSent..ATE0Q0.AT..1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D5.788 secsSent..ATE0Q0.AT..1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D6.259 secsSent..ATE0Q0.AT..1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D6.727 secsSent..ATE0Q0.AT..1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D6.738 secsRecv..OK....OK..0D 0A 4F 4B 0D 0A 0D 0A 4F 4B 0D 0A6.963 secsConnectBaud Rate: 11520 042 61 75 64 20 52 61 74 65 3A 20 31 31 35 32 30 306.963 secsSentATE0Q0.41 54 45 30 51 30 0D6.971 secsRecv..OK..0D 0A 4F 4B 0D 0A7.213 secsSentAT+GCAP.41 54 2B 47 43 41 50 0D7.223 secsRecv..+GCAP: +CGSM, +FCLASS....OK..0D 0A 2B 47 43 41 50 3A 20 2B 43 47 53 4D 2C 20 2B 46 43 4C 41 53 53 0D 0A 0D 0A 4F 4B 0D 0A7.745 secsSentAT+CPIN?.41 54 2B 43 50 49 4E 3F 0D7.753 secsRecv..+CPIN: READY..0D 0A 2B 43 50 49 4E 3A 20 52 45 41 44 59 0D 0A8.276 secsSentAT+CREG?.41 54 2B 43 52 45 47 3F 0D8.284 secsRecv..+CREG: 0,1.... OK..0D 0A 2B 43 52 45 47 3A 20 30 2C 31 0D 0A 0D 0A 4F 4B 0D 0A8.526 secsSentAT+CMEE=1.41 54 2B 43 4D 45 45 3D 31 0D8.533 secsRecv..OK..0D 0A 4F 4B 0D 0A8.776 secsSentAT+CSCS="GSM".41 54 2B 43 53 43 53 3D 22 47 53 4D 22 0D8.783 secsRecv..OK..0D 0A 4F 4B 0D 0A9.026 secsSentAT+CMGF=0.41 54 2B 43 4D 47 46 3D 30 0D9.032 secsRecv..OK..0D 0A 4F 4B 0D 0A9.276 secsSentAT+CMGS=56.41 54 2B 43 4D 47 53 3D 35 36 0D9.282 secsRecv..> 0D 0A 3E 209.526 secsSent0011000B91700956 6507F90000AA3042 67cb496d4de36cd0 b42cb797e5a066b9 fd96e74145b9fc2d 9f83caf6b29bce7e 9f41a0f41c447edf dd.30 30 31 31 30 30 30 42 39 31 37 30 30 39 35 36 36 35 30 37 46 39 30 30 30 30 41 41 33 30 34 32 36 37 63 62 34 39 36 64 34 64 65 33 36 63 64 30 62 34 32 63 62 37 39 37 65 35 61 30 36 36 62 39 66 64 39 36 65 37 34 31 34 35 62 39 66 63 32 64 39 66 38 33 63 61 66 36 62 32 39 62 63 65 37 65 39 66 34 31 61 30 66 34 31 63 34 34 37 65 64 66 64 64 1A12.446 secsRecv..+CMS ERROR: 38 ..0D 0A 2B 43 4D 53 20 45 52 52 4F 52 3A 20 33 38 0D 0A12.446 secsLog EndModem rejected t he message send command4D 6F 64 65 6D 20 72 65 6A 65 63 74 65 64 20 74 68 65 20 6D Any ideas? Thanks in advance Tony

Dear Peter, I need the firmware of Multitech MTCBA-G-F1 .please advice

Hi Peter Thanks again. Rgds, Simon

Hi Simon, I just looked at the code. Yes, it's us. We're doing a translation to 7bit GSM and the implementation didn't support the values that need special escaping. There might be a historical reason behind it, but I will enter it as a bug.

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Multitech GSM Modem

tonyoh

Having a bit of trouble getting the alerts working for my GSM modem. Here is the log:

Alert Error: The outbound alert message did not reach its destination. The test failed.

Call Log, started: Wednesday, February 20th, 2008 at 09:16:25


0.151 secs	Sent	..ATE0Q0.AT..	1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D
0.633 secs	Sent	..ATE0Q0.AT..	1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D
1.101 secs	Sent	..ATE0Q0.AT..	1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D
1.568 secs	Sent	..ATE0Q0.AT..	1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D
2.039 secs	Sent	..ATE0Q0.AT..	1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D
2.509 secs	Sent	..ATE0Q0.AT..	1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D
2.978 secs	Sent	..ATE0Q0.AT..	1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D
3.446 secs	Sent	..ATE0Q0.AT..	1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D
3.913 secs	Sent	..ATE0Q0.AT..	1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D
4.383 secs	Sent	..ATE0Q0.AT..	1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D
4.853 secs	Sent	..ATE0Q0.AT..	1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D
5.320 secs	Sent	..ATE0Q0.AT..	1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D
5.788 secs	Sent	..ATE0Q0.AT..	1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D
6.259 secs	Sent	..ATE0Q0.AT..	1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D
6.727 secs	Sent	..ATE0Q0.AT..	1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D
6.738 secs	Recv	..OK....OK..	0D 0A 4F 4B 0D 0A 0D 0A 4F 4B 0D 0A
6.963 secs	Connect	Baud Rate: 11520 0	42 61 75 64 20 52 61 74 65 3A 20 31 31 35 32 30 30
6.963 secs	Sent	ATE0Q0.	41 54 45 30 51 30 0D
6.971 secs	Recv	..OK..	0D 0A 4F 4B 0D 0A
7.213 secs	Sent	AT+GCAP.	41 54 2B 47 43 41 50 0D
7.223 secs	Recv	..+GCAP: +CGSM, +FCLASS....OK..	0D 0A 2B 47 43 41 50 3A 20 2B 43 47 53 4D 2C 20 2B 46 43 4C 41 53 53 0D 0A 0D 0A 4F 4B 0D 0A
7.745 secs	Sent	AT+CPIN?.	41 54 2B 43 50 49 4E 3F 0D
7.753 secs	Recv	..+CPIN: READY..	0D 0A 2B 43 50 49 4E 3A 20 52 45 41 44 59 0D 0A
8.276 secs	Sent	AT+CREG?.	41 54 2B 43 52 45 47 3F 0D
8.284 secs	Recv	..+CREG: 0,1.... OK..	0D 0A 2B 43 52 45 47 3A 20 30 2C 31 0D 0A 0D 0A 4F 4B 0D 0A
8.526 secs	Sent	AT+CMEE=1.	41 54 2B 43 4D 45 45 3D 31 0D
8.533 secs	Recv	..OK..	0D 0A 4F 4B 0D 0A
8.776 secs	Sent	AT+CSCS="GSM".	41 54 2B 43 53 43 53 3D 22 47 53 4D 22 0D
8.783 secs	Recv	..OK..	0D 0A 4F 4B 0D 0A
9.026 secs	Sent	AT+CMGF=0.	41 54 2B 43 4D 47 46 3D 30 0D
9.032 secs	Recv	..OK..	0D 0A 4F 4B 0D 0A
9.276 secs	Sent	AT+CMGS=56.	41 54 2B 43 4D 47 53 3D 35 36 0D
9.282 secs	Recv	..>	0D 0A 3E 20
9.526 secs	Sent	0011000B91700956 6507F90000AA3042 67cb496d4de36cd0 b42cb797e5a066b9 fd96e74145b9fc2d 9f83caf6b29bce7e 9f41a0f41c447edf dd.	30 30 31 31 30 30 30 42 39 31 37 30 30 39 35 36 36 35 30 37 46 39 30 30 30 30 41 41 33 30 34 32 36 37 63 62 34 39 36 64 34 64 65 33 36 63 64 30 62 34 32 63 62 37 39 37 65 35 61 30 36 36 62 39 66 64 39 36 65 37 34 31 34 35 62 39 66 63 32 64 39 66 38 33 63 61 66 36 62 32 39 62 63 65 37 65 39 66 34 31 61 30 66 34 31 63 34 34 37 65 64 66 64 64 1A
12.446 secs	Recv	..+CMS ERROR: 38 ..	0D 0A 2B 43 4D 53 20 45 52 52 4F 52 3A 20 33 38 0D 0A
12.446 secs	Log End	Modem rejected t he message send command	4D 6F 64 65 6D 20 72 65 6A 65 63 74 65 64 20 74 68 65 20 6D

Any ideas? Thanks in advance

Tony

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Peter.Cooper

+CMS ERROR: 38

A +CMS ERROR 38 is officially defined as "Network out of order". However, that's probably not the actual case. It may also be the modem rejecting the phone number you're sending. Can you try the phone numbers in a couple ways (11 and 10 digits) and get back to me?

15125551212
5125551212

Baud Rate: 115200

Just a quick FYI - The testing and actual paging will work a little faster if you configure the baud rate for 15200. The paging stuff is trying to figure out the right combination and it's going to use up the modem for a six extra seconds.

tonyoh

that seemed to do the trick. Thanks for the quick response.

regards

Tony

simonpt

We've just taken delivery of a MultiTech GSM modem and I can't get it to work properly with ipMonitor 9.0.1. I can connect to it with HyperTerminal at 115200 baud, 8, N, 1 and issue AT commands successfully, but when I force a test from the SMS text pager action I get this most of the time:

0.003 secs Sent ..ATE0Q0.AT.. 1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D
0.446 secs Sent ..ATE0Q0.AT.. 1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D
0.899 secs Sent ..ATE0Q0.AT.. 1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D
1.352 secs Sent ..ATE0Q0.AT.. 1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D
1.805 secs Sent ..ATE0Q0.AT.. 1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D
2.258 secs Sent ..ATE0Q0.AT.. 1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D
2.711 secs Sent ..ATE0Q0.AT.. 1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D
3.165 secs Sent ..ATE0Q0.AT.. 1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D
3.618 secs Sent ..ATE0Q0.AT.. 1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D
4.071 secs Sent ..ATE0Q0.AT.. 1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D
4.524 secs Sent ..ATE0Q0.AT.. 1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D
4.977 secs Sent ..ATE0Q0.AT.. 1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D
5.430 secs Sent ..ATE0Q0.AT.. 1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D
5.883 secs Sent ..ATE0Q0.AT.. 1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D
6.336 secs Sent ..ATE0Q0.AT.. 1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D
6.789 secs Sent ..ATE0Q0.AT.. 1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D
7.243 secs Sent ..ATE0Q0.AT.. 1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D
7.696 secs Sent ..ATE0Q0.AT.. 1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D

About one in every ten attempts I get this:

0.002 secs Sent ..ATE0Q0.AT.. 1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D
0.452 secs Sent ..ATE0Q0.AT.. 1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D
0.905 secs Sent ..ATE0Q0.AT.. 1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D
1.358 secs Sent ..ATE0Q0.AT.. 1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D
1.811 secs Sent ..ATE0Q0.AT.. 1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D
2.264 secs Sent ..ATE0Q0.AT.. 1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D
2.717 secs Sent ..ATE0Q0.AT.. 1B 0D 41 54 45 30 51 30 0D 41 54 0D 0D
2.842 secs Recv A 41
2.944 secs Recv 5.OK.. 35 0A 4F 4B 0D 0A
2.967 secs Connect Baud Rate: 1200 42 61 75 64 20 52 61 74 65 3A 20 31 32 30 30
2.967 secs Sent ATE0Q0. 41 54 45 30 51 30 0D
3.018 secs Recv A 41
3.125 secs Recv TE0Q0... 54 45 30 51 30 0D 0D 0A
3.194 secs Recv OK.. 4F 4B 0D 0A
3.217 secs Sent AT+GCAP. 41 54 2B 47 43 41 50 0D
3.386 secs Recv ..+GCAP: 0D 0A 2B 47 43 41 50 3A
3.452 secs Recv +CGSM, 20 2B 43 47 53 4D 2C 20
3.519 secs Recv +FCLASS. 2B 46 43 4C 41 53 53 0D
3.613 secs Recv ...OK.. 0A 0D 0A 4F 4B 0D 0A
4.295 secs Sent AT+CPIN?. 41 54 2B 43 50 49 4E 3F 0D
4.472 secs Recv ..+CPIN: 0D 0A 2B 43 50 49 4E 3A
4.540 secs Recv READY.. 20 52 45 41 44 59 0D 0A
4.827 secs Sent AT+CREG?. 41 54 2B 43 52 45 47 3F 0D
5.003 secs Recv ..+CREG: 0D 0A 2B 43 52 45 47 3A
5.070 secs Recv 0,1.... 20 30 2C 31 0D 0A 0D 0A
5.136 secs Recv OK.. 4F 4B 0D 0A
5.405 secs Log End Modem failed to respond after up loading message text

I've tried different baud rates and even tried the 'alerting.gsm.textmode.enable' global behaviour modifier but nothing helps.

Can anyone please help with this?

Thanks - Simon

Peter.Cooper

Hello Simon,

While you're specifying to connect at 115200, the modem is actually connecting at 1200 within ipMonitor, as per the log you've included (1200 is last on the list of baud rates and parity bits to try).

What is the model of your modem?
Are there any other utilities (or drivers!) on the box that use the modem?
In HyperTerminal, can you please tell me what the result of the following commands are?
AT+IPR?
AT+ICF?
AT+IFC?
Then can you recycle the power on the modem, and again in HyperTerminal, can you please tell me what the result of the following command is?
AT+IPR?
AT+ICF?
AT+IFC?

Thanks!

[Edit: Asking for the DCE defaults]