When trying to backup a 3750 Cisco device catools sits on waiting for configuration data forever

When trying to backup a 3750 Cisco device catools sits on waiting for configuration data forever, any thoughts?

I think I know what is going on but need help to fix this. I have an account that by TAC ACS is restricted to running the show command only. What other command do I need to give this account to run the backup script for Kiwi Catools.

Find more posts tagged with

backup

configuration_data

cisco

Accepted answers

All comments

Wardini

The script will probably try to enter enable mode, it will also issue a term len 0 command.

If you still have problems post a debug log. (ensure to **** out any sensitive data)

A debug log file records the communication between CatTools and the device you are having trouble with. You can create a debug log file as follows :

# Use the CatTools File menu to select the "Enable capture mode" option.
# Run the activity you are having trouble with. This should create a debug file in the \Debug folder.
# Remember to deselect the "enable capture mode" option again.

Kind regards,

Wardini

FormerMember

Thanks it looks like the account needs show and terminal command in order to run backup.

Keven

Wardini

No worries. Glad to hear you got it working.