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Cached (cookies?) settings causing failures

I have a transaction that fails once or twice a day. When I go look at the screenshot it shows an image of the second step, the step after the login. So it appears that the user was already logged in. Is there some sort of caching that goes on, like cookies in use that persists between the the runs?

The last step of the transaction is to logout. So I don't know how or why it could persist between runs.

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jvb

There is an older thread (link below) that discusses how to force the browser process on the player to close after every playback. That sometimes resolves issues like these. Have a look and maybe test that out. If it doesn't work or doesn't look like it will solve your particular issue then I would open a ticket with support and let the team troubleshoot with you.

https://thwack.solarwinds.com/t5/WPM-Discussions/WPM-Browser-Close-after-Transaction-Run/m-p/186996