Cat Tools 3.3.14 Internal Program Error

owjeff

Cat Tools started generating the following error trying to backup any device:

*** INTERNAL PROGRAM ERROR - Please contact support via http://www.kiwisyslog.com/support ***

Version 3.3.14 - Error Number: 0 - Description: - Module Name: ClientFields.frm - Procedure Name: ConnectHostSingleAttempt - Line Number: 0 - Date and time: 8/9/2011 9:29:16 AM

I slew of patches were recently installed. I tried uninstalling KB967723 as it seemed the most likely culprit, but the issue remains.

Spartacus

That issue relates to the CatTools Client exe unable to create a connection thread.

It may have been that the CatTools_Client.exe was running when you installed your updates and may have corrupted.

 

You may want to try following the steps listed on he following KB article:

http://knowledgebase.solarwinds.com/kb/questions/156/Problems+after+reinstalling+or+upgrading+Kiwi+CatTools+to+my+system.

 

Regards,

 

Steve