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licensing toolset

Hello everyone. I purchased engineers toolset a few years back and put a service contract on it. I have been having problems ever since about fall of last year it quit working. I contacted the people that were supposed to fix the program but some how it was never fixed before my maintenance contract expired the end of Oct. Now I do not have access to a 1300.00 program unless I pay them another 395 for the maintenance contract so I can get my program working again. Why can't they just reset the password in licensing and let me reinstall that software as well. I do not understand why this company chooses to be so stubborn. All I want is to be able to use what I paid for without the need to pay another 395 to be able to use it.

CAN ANYONE HELP ME WITH THIS, PLEASE!!!!

IS THERE NOT SOME WAY THAT I CAN GET MY SOFTWARE WORKING WITHOUT THIS SPENDIG MORE MONEY. I WAS LAID OFF FOR ABOUT 3 YEARS WITHOUT ANY WORK TO BE FOUND. NOW I JUST STARTED WORKING AGAIN SO I WOULD LOVE TO BE ABLE TO USE THE ENGINEERS TOOLSET I BOUGHT ALREADY.

I AM REALLY MAD AT THIS COMPANY AND WILL NOT EVEN THINK OF MENTIONING THEM TO THE HUGE HEALTHCARE ORGANIZATION THAT I AM NOW WORKING FOR. I ALWAYS LIKED SOLAR WINDS UP UNTIL THEY STARTED PLAYING THE "WE CAN NOT HELP YOU GET THE PROGRAM WORKING WITHOUT A MAINTENANCE CONTRACT SO DISH OUT THE MONEY AND WE WILL HELP YOU GET YOUR PROGRAM YOU BOUGHT FROM US WORKING AGAIN". HOW OBSURD THAT SOUNDS, ESPECIALLY SINCE I HAVE OTHER PROGRAMS THAT I USE AS WELL THAT IF SOMETHING HAPPENS LIKE A HARD DRIVE FAILURE AND THE NEED TO RELOAD SOFTWARE ON NEW HARDWARE AND GET ANOTHER SERIAL NUMBER KEY TO MAKE IT WORK AGAIN. I HAVE HAD TO DO THAT AS WELL SEVERAL TIMES WITH OTHER SOFTWARGE VENDORS.

IF ANYONE HAS ANY IDEAS ON WHAT I CAN DO TO GET THEM TO HELP ME BE ABLE TO LOAD MY ENGINEERS TOOLSET AND GET A WORKING SERIAL NUMBER AGAIN I WOULD REALLY APPRECIATE IT SO MUCH AND BE IN YOUR DEBT.

SINCERELY,

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peter.ksenzsigh

Hi Jamie,

let me please check with the licensing team what can be done for you.

Regards

Peter

peter.ksenzsigh

Jamie, looking in our customer database, I can see several SWIDs associated with your name. Could you please email me the correct SWID (can be seen in your customer portal) to peter.ksenzsigh@solarwinds.com ?

Thanks

Peter

jamier1030

Peter,

I think I bought engineers toolset under rask.jamie@gmail.com<mailto:rask.jamie@gmail.com> or jam7ra@yahoo.com<mailto:jam7ra@yahoo.com> before I became an employee of CentraCare healthcare systems recently. I would like to have it available to use in my position if I would ever need it. Right now I am in Desktop support but they have many different teams here and I would have a need to use it at my desktop position and even more at other positions. The Jamie.Rask@centracare.ocm<mailto:Jamie.Rask@centracare.ocm> email address is my work address and the others are my personal addresses. I also have an personal email address jamierask@hotmail.com<mailto:jamierask@hotmail.com> which is my primary personal address. I have the other ones but utilize the hotmail account mainly and just keep the other ones open for occasional use.

I would appreciate anything you can do to get my engineers toolset available for me to use. See what you can do and let me know.

Thanks,

Jamie Rask