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alert\report integration with 3rd party software

Hi,

I am succesfully set up all monitors i needed to monitor on servers and have produced a nice screen to look at

However the screen often does not get looked at, thus we still miss problems.

I would like to integrate solarwinds into a 3rd party call logging software we use (its called dell kace), so that when for example a service goes down or a certain volume hits a certain limit i.e less than 2gb it will automatically raise a ticket within the call logging software.

So in short is it possible to do this?

Thanks

Mike

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gregatkins

The only thing I could think of is if the Dell Kace has a way to receive syslogs or SNMP traps you could forward the information to Kace then have it generate a ticket. I'm sure the Solarwinds techs have more complex methods to help you out.

I'm wondering if the Solarwinds IT Web Help Desk has that feature.

aLTeReGo

The two documents below outline possible integration options for 3rd party products and trouble ticketing systems

Integrating SolarWinds Orion and Trouble Ticket Systems
SolarWinds Integration with 3rd Party Products