Adv Alert triggers but no email or event log entry are actioned

timcasey

I have a buunch of adv alerts already running and sending emails etc successfully (node down, node restart, disk utilization etc).

I have created an alert that is triggered for the value of a UDP which is looking at HP server disk status (1-other, 2-ok, 3-failed, 4-predictive failure) and I am alerting for Custom Node Pollers Numeric Status >=3 or <=4.

Trigger Alert when all apply  Numeric Status >= 3  Numeric Status <= 4  Node Status = Up  Trigger Alert when any apply    Poller Name = SrvHpx_DKStatus (disk status UDP)    Poller Name = SrvHpx_PSStatus (power supply status UDP)

The alert triggers OK and displays in active alerts but I am getting no email or NPM event log written. When I test the alert on a node with a failed disk I do get an email and NPM event log written.

This appears to be the same for some other alerts based on UDPs and I've only just noticed that emails etc are not happening (I'm not giving myself many points for observation).

The destination email address is a Custom Property for the node, which is used for all alerts. Even if I change to a specific email address it still doesn't work.

 

Any thoughts from anyone as I can't see where I'm going wrong?

mcbridea

I'm thinking the < and > qualifiers might be giving you some problems. I would change these to a second level ANY embedded condition group and remove the < and >.

• Trigger Alert when all apply
• Trigger when ANY of the following apply
•      Numeric Status = 3
•      Numeric Status = 4
•   Node Status = Up
•   Trigger Alert when any apply
•     Poller Name = SrvHpx_DKStatus (disk status UDP)
•     Poller Name = SrvHpx_PSStatus (power supply status UDP)