RDP / Terminal Server session Quality

tallyrich

I need a way to monitor the quality of RDP sessions from user to third party sites.

We provide the transport from clinics that we support up to a company that provides EMR for these clinics. The connection is via Citrix/RDP sessions. The end users complain a lot about slowness, freezing and session disconnects. We have diligently searched our network for any issues that could cause this - latency, jitter, bandwidth, congestion, Cooties, you name it. Everything on our end appears fine. Using Wireshark I've been able to see when sessions have issues, we'll start seeing a lot of re transmits, missed messages and such - like the server lost track of the user and the server and client are madly trying to reconnect.

We have NPM and SAM. Currently I have QoE sensor servers sitting at each of the sites and I have them watching RDP traffic, but it doesn't appear to be giving me any useful information on the quality of the sessions.

Suggestions?

jpr7311

QoE should tell you whether the problem is on the Server or if the problem lies on the Network, and is a good starting point for troubleshooting.  Since you have QoE sensors deployed and are monitoring RDP, are you getting the application and network response times?  And if so, which one is higher?   It sounds like a problem on the Server side.  Have you tried applying the "Windows Remote Desktop Services" application template to the problem Server?  There are also some Citrix Application Templates included in SAM too,