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Alert escalation

I am able to send emails and text messages to my cell phone when I have a Trigerred Alert, that works fine. But I am looking for a Product that allows for Escalation, fo example If a server or Switch is down an Alert phone call is made to the on Call Tech, If he does not Acknowledge after 3 calls, the Alert is Escalated to Tech Support
and so on, until someone Acknowledges the call.
Does anyone use such a product with Solarwinds?
Thanks for any suggestion.

Peter

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JPoehlman

Has this subject ever been addressed in Orion or with a integrated product? I'm looking for a solution for Alert Escalation. It would be really nice to have it integrated and controlled by Orion.

nrms

See page 130 (or 146, depending on if you use the Acrobat page number to jump there, or the printed page number!) of
http://www.solarwinds.com/documentation/Orion/docs/OrionCoreAdministratorGuide.pdf

netlogix

what you could do is set multiple actions, one that fires every 20 minutes to call the tech till it get acknowledged, the second with an action that is delayed 60 minutes (third call) that calls tier 2 till it get acknowledged repeating x minutes, and the third that is delayed 60 + x * tier 2 iterations, etc. making sure to check box the do not execute if acknowledged.

The acknowledgement is done through the website.

JPoehlman

Thanks, it appears that Alert Escalation is now supported.

Next question, Is there are way to acknowledge via SMS text messaging?

danielleh

Hi JPoehlman--

Yes, please see this blog

Thanks,
DH