PB to make the back config on solarwins

Question

Hello everybody i explain you my pb, i have a pb to download a HP 2520G switch configuration,i have a timeout i have a other device with the same model, same version and for this device no problem ti make the backup. have you ever been this situation ? when i check en session trace; i have this : Process Line = <> [22/10/2018 15:49:08] Process Line = < ⇽> [22/10/2018 15:49:08] Fuzzy match detector start detecting prompt. String1= String2=oce-r0sybt-sw# [22/10/2018 15:49:08] Pushing back: < ⇽> [22/10/2018 15:49:08] mPrompt is : [22/10/2018 15:49:08] TimerTick: mstrData=<⇽ > State=3 - Connected to server - idle [22/10/2018 15:49:08] Pending Disconnect = False [22/10/2018 15:49:08] Fuzzy match detector start detecting prompt. String1= String2=device name# [22/10/2018 15:49:08] TimerTick: Just tick-tockin away. .. [22/10/2018 15:49:10] TimerTick: mstrData=<⇽ > State=3 - Connected to server - idle [22/10/2018 15:49:10] Pending Disconnect = False [22/10/2018 15:49:10] Fuzzy match detector start detecting prompt. String1= String2=device name# [22/10/2018 15:49:10] TimerTick: Just tick-tockin away. .. [22/10/2018 15:49:12] TimerTick: mstrData=< ⇽> State=3 - Connected to server - idle [22/10/2018 15:49:12] Pending Disconnect = False [22/10/2018 15:49:12] Pre-Commands: Waiting more than 3 seconds for response start sending pre-command if any... [22/10/2018 15:49:12] Fuzzy match detector start detecting prompt. String1= String2=device name # [22/10/2018 15:49:12] TimerTick: Just tick-tockin away. .. Thanx by advance for your anwser

alphabits · Answer

I believe it is when NCM cannot determine where the end of the config is. I am having the same issue.

In some areas I have gotten it to work by sending the pre-command to disconnect if no data returned for 3 seconds, and the last value returned was !