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help with custom package

I have created a custom package to install a product called changepro from
litera.

The package uninstalls previous version before installing the updated package.

When I run the package it uninstalls the application fine. It then says
download and install succeeded in the patch manager console but the application
did not install on the target computer.

Can anybody assist please.

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Accepted answers

LGarvin

Thanks, I took the /norestart switch out of the package boot and now it works.

I think I got mentally confused between this thread and a similar one I was discussing with another customer where we also removed these unnecessary parameters.

    <execution>
      <programs>
        <program failureaction="stop" enabled="true" name="lcp_tdc7m4.msi" type="msi" typeaction="install" enablemsilogging="false" successcode="0, 1234, 1235, 1236, 1237, 1238, 1239, 1240, 1241, 1242, 1243, 1244, 1245, 1246, 1247, 1248, 1249, 1633, 1634, 1641, 3010">/norestart /qn</program>
      </programs>
    </execution>

I completely missed the /norestart /qn in the user-defined parameters the first time through.

As noted in the Package Wizard UI, these parameters should never be defined with an MSI package:

3-19-2014 11-59-55 AM.png

All comments

LGarvin

It then says download and install succeeded in the patch manager console but the application did not install on the target computer.

If the installation is failing, but the WUA is reporting the update as installed successfully, that would suggest that the installer is not returning an error code on installation failure, or the wrong codes are being trapped by the package definition.

Are you using PackageBoot? If so, it's also possible that the installation is not being launched at all, and may well not be generating any failure result codes at all, in which case the WUA would think it was a normal (successful) installation.

A relevant question: What was logged in the WindowsUpdate.log for the installation?

alan.dunne

Hi Lawrence

Thanks for your reply.

I am using the PackageBoot, and I do think the installation is not being launched. How would I go about fixing this, as i'm new to patch manager and support won't help as custom packages are not supported by them. I would appreciate any help.

I had a look at the windowsupdate.log and it states that the application was installed.

2014-03-12 15:39:11:482 428 580 Agent ** START ** Agent: Installing updates [CallerId = EminentWare Extension Pack - ARTHURCOX\swpm]

2014-03-12 15:39:11:482 428 580 Agent *********

2014-03-12 15:39:11:482 428 580 Agent * Updates to install = 1

2014-03-12 15:39:11:483 428 580 Agent * Title = Change Pro 7.5.0.80

2014-03-12 15:39:11:483 428 580 Agent * UpdateId = {97616462-92F8-4793-BE05-13E9BF6B5C5C}.1

2014-03-12 15:39:16:370 428 1038 Report CWERReporter finishing event handling. (00000000)

2014-03-12 15:39:25:569 428 580 DnldMgr Preparing update for install, updateId = {97616462-92F8-4793-BE05-13E9BF6B5C5C}.1.

2014-03-12 15:39:27:504 4556 10cc Misc =========== Logging initialized (build: 7.6.7600.256, tz: -0000) ===========

2014-03-12 15:39:27:504 4556 10cc Misc = Process: C:\Windows\system32\wuauclt.exe

2014-03-12 15:39:27:504 4556 10cc Misc = Module: C:\Windows\system32\wuaueng.dll

2014-03-12 15:39:27:504 4556 10cc Handler :::::::::::::

2014-03-12 15:39:27:504 4556 10cc Handler :: START :: Handler: Command Line Install

2014-03-12 15:39:27:504 4556 10cc Handler :::::::::

2014-03-12 15:39:27:504 4556 10cc Handler : Updates to install = 1

2014-03-12 15:39:44:829 4556 10cc Handler : Command line install completed. Return code = 0x00000667, Result = Succeeded, Reboot required = false

2014-03-12 15:39:44:829 4556 10cc Handler :::::::::

2014-03-12 15:39:44:829 4556 10cc Handler :: END :: Handler: Command Line Install

2014-03-12 15:39:44:829 4556 10cc Handler :::::::::::::

2014-03-12 15:39:44:837 428 580 Agent *********

2014-03-12 15:39:44:837 428 ea4 AU Triggering Offline detection (non-interactive)

2014-03-12 15:39:44:837 428 580 Agent ** END ** Agent: Installing updates [CallerId = EminentWare Extension Pack - ARTHURCOX\swpm]

2014-03-12 15:39:44:837 428 ea4 AU #############

2014-03-12 15:39:44:837 428 580 Agent *************

2014-03-12 15:39:44:837 428 ea4 AU ## START ## AU: Search for updates

2014-03-12 15:39:44:837 428 ea4 AU #########

2014-03-12 15:39:44:839 428 ea4 AU <<## SUBMITTED ## AU: Search for updates [CallId = {6BC64583-9AD2-4111-84E0-E7F8A3DE9B48}]

2014-03-12 15:39:44:839 428 1038 Agent *************

2014-03-12 15:39:44:839 428 1038 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]

2014-03-12 15:39:44:839 428 1038 Agent *********

2014-03-12 15:39:44:839 428 1038 Agent * Online = No; Ignore download priority = No

2014-03-12 15:39:44:839 428 1038 Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"

2014-03-12 15:39:44:839 428 1038 Agent * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed

2014-03-12 15:39:44:839 428 1038 Agent * Search Scope = {Machine}

2014-03-12 15:39:47:875 428 1038 Agent * Added update {069146BB-FA95-4F69-B721-4AF488297BF5}.200 to search result

2014-03-12 15:39:47:875 428 1038 Agent * Added update {03E1B69D-A63B-4D2B-A2F3-C2AF43515A22}.200 to search result

2014-03-12 15:39:47:875 428 1038 Agent * Added update {9D437C33-CF8C-44A0-BA10-920C5F9C1B0A}.200 to search result

2014-03-12 15:39:47:875 428 1038 Agent * Added update {A8D01811-15DC-411F-B630-BAD762F4E18B}.200 to search result

2014-03-12 15:39:47:875 428 1038 Agent * Added update {CC5143ED-CE27-4DA2-A22D-C868CD8EA79F}.200 to search result

2014-03-12 15:39:47:875 428 1038 Agent * Added update {20B1E975-4559-4551-A2DE-E3ECD911F427}.200 to search result

2014-03-12 15:39:47:875 428 1038 Agent * Added update {6E98534F-0036-46CC-A51E-E97A5A3E8BA5}.201 to search result

2014-03-12 15:39:47:875 428 1038 Agent * Added update {8FD363A5-E64D-4DF2-8812-DB7C9715D722}.201 to search result

2014-03-12 15:39:47:875 428 1038 Agent * Added update {04A1DB2E-8BF3-4F31-B4FF-25ED264E3976}.201 to search result

2014-03-12 15:39:47:875 428 1038 Agent * Added update {53471355-B396-44DE-9049-DA91E8B1C749}.200 to search result

2014-03-12 15:39:47:875 428 1038 Agent * Found 10 updates and 83 categories in search; evaluated appl. rules of 454 out of 2525 deployed entities

2014-03-12 15:39:47:875 428 1038 Agent *********

2014-03-12 15:39:47:875 428 1038 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]

2014-03-12 15:39:47:875 428 1038 Agent *************

2014-03-12 15:39:47:890 428 ebc AU >>## RESUMED ## AU: Search for updates [CallId = {6BC64583-9AD2-4111-84E0-E7F8A3DE9B48}]

2014-03-12 15:39:47:890 428 ebc AU # 10 updates detected

2014-03-12 15:39:47:890 428 ebc AU #########

2014-03-12 15:39:47:890 428 ebc AU ## END ## AU: Search for updates [CallId = {6BC64583-9AD2-4111-84E0-E7F8A3DE9B48}]

2014-03-12 15:39:47:890 428 ebc AU #############

2014-03-12 15:39:47:890 428 ebc AU Featured notifications is disabled.

2014-03-12 15:39:47:891 428 ebc AU Setting AU scheduled install time to 2014-03-13 13:00:00

2014-03-12 15:39:47:891 428 ebc AU Successfully wrote event for AU health state:0

2014-03-12 15:39:49:834 428 1038 Report REPORT EVENT: {5CE39F5D-CCEC-4558-9AD3-C5048EDC65D6} 2014-03-12 15:39:44:834-0000 1 183 101 {97616462-92F8-4793-BE05-13E9BF6B5C5C} 1 0 EminentWare Extension Pack - AR Success Content Install Installation Successful: Windows successfully installed the following update: Change Pro 7.5.0.80

LGarvin

I am using the PackageBoot, and I do think the installation is not being launched. How would I go about fixing this.

I had a look at the windowsupdate.log and it states that the application was installed.

Technically, it doesn't actually say this. What it says is that the package with the name "Change Pro 7.5.0.80" completed without returning any failure error codes.

What actually completed is dependent upon what was configured to happen and how things took place within the wrappers, but the WUA is not actually able to determine, at this point, that the package is actually installed, only that it completed without errors.

On a subsequent detection event, the WUA will evaluate the Installed Rules, and report the state of "Installed" or "Not Installed" according to the results of that ruleset.

Consider this: The WUA launches the package. The package is actually wrapped inside a utility named packageboot.exe. PackageBoot reads the packageboot.xml and performs steps according to the logic defined therein. That logic may, or may not, actually result in the INSTALLER for the packaged product to be launched. In this case, it seems that is is not launching the INSTALLER.

Since you are doing an uninstall in the <preexecution> task sequence, my best guess would be that you're not properly trapping the return codes from that uninstallation and as a result, the <preexecution> sequence is not returning the proper SUCCESS codes, causing the packageboot execution to drop out and never run the <execution> sequence. Could you load the PackageBoot Editor, click on "View XML", and copy and paste the full XML into a message here. Likely I can identify where it's breaking down from the XML.

alan.dunne

Below is the contents of the xml. As I'm new to this I would say you have hit the nail on the head. How would I trap the return codes?

<?xml version="1.0" encoding="UTF-8"?>

</filesinuse>

<program failureaction="continue" enabled="true" name="{6EEA9350-5775-407C-9D6E-A875E1312390}" type="msi" typeaction="uninstall" enablemsilogging="false" pathtype="regprependpath" regpath="HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{6EEA9350-5775-407C-9D6E-A875E1312390}" regvalue="UninstallString" usewin32registry="true" successcode="0">/norestart</program>

</programs>

</services>

<program failureaction="stop" enabled="false" name="program.exe" type="exe" typeaction="runandwait" successcode="0">/qn /norestart</program>

<program failureaction="stop" enabled="false" name="program.exe" type="exe" typeaction="sleepandrun" sleeptime="90">/qn /norestart</program>

</programs>

</processes>

</fileinusecheck>

<file>bin\axbridge.dll</file>

<file>bin\deploy.dll</file>

<file>bin\deploytk.dll</file>

<file>bin\dt_shmem.dll</file>

<file>bin\dt_socket.dll</file>

<file>bin\fontmanager.dll</file>

<file>bin\hprof.dll</file>

<file>bin\instrument.dll</file>

<file>bin\ioser12.dll</file>

<file>bin\JdbcOdbc.dll</file>

<file>bin\jkernel.dll</file>

<file>bin\jp2native.dll</file>

<file>bin\jpicom.dll</file>

<file>bin\jpiexp.dll</file>

<file>bin\jpinscp.dll</file>

<file>bin\jpioji.dll</file>

<file>bin\jpishare.dll</file>

<file>bin\jsound.dll</file>

<file>bin\jsoundds.dll</file>

<file>bin\management.dll</file>

<file>bin\mlib_image.dll</file>

<file>bin\msvcr71.dll</file>

<file>bin\msvcrt.dll</file>

<file>bin\npdeploytk.dll</file>

<file>bin\npjpi160_14.dll</file>

<file>bin\npoji610.dll</file>

<file>bin\regutils.dll</file>

<file>bin\splashscreen.dll</file>

<file>bin\sunmscapi.dll</file>

<file>bin\unicows.dll</file>

<file>bin\unpack.dll</file>

<file>bin\verify.dll</file>

<file>bin\wsdetect.dll</file>

</fileinusecheck>

</filesinuse>

</preexecution>

<program failureaction="stop" enabled="true" name="lcp_tdc7m4.msi" type="msi" typeaction="install" enablemsilogging="false" successcode="0, 1234, 1235, 1236, 1237, 1238, 1239, 1240, 1241, 1242, 1243, 1244, 1245, 1246, 1247, 1248, 1249, 1633, 1634, 1641, 3010">/norestart /qn</program>

</programs>

</execution>

<program failureaction="stop" enabled="false" name="wusa.exe" type="exe" typeaction="sleepandrun" sleeptime="60" pathtype="simplepath" path="%windir%\system32">%MODULEPATH%\Windows6.0-KB968930-x86.msu /quiet /norestart</program>

</programs>

</services>

</postexecution>

</instructions>

</packageboot>