Community
- Command Central
- MVP Program
- Monthly Mission
- Blogs
- Groups
- Events
- Media Vault
Products
- Observability
- Network Management
- Application Management
- IT Security
- IT Service Management
- System Management
- Database Management
Content Exchange
- SolarWinds Platform
- Server & Application Monitor
- Database Performance Analyzer
- Server Configuration Monitor
- Network Performance Monitor
- Network Configuration Manager
- SQL Sentry
- Web Help Desk
Free Tools & Trials

Make Renewal Reminder Go away

I renewed the maintenance on my DRS but am still getting the "Maintenance expires in XX days" message at the topt when I open DRS. What mechanism after renewal prevents the message from appearing?

Clicking the I already paid button takes me to my customer portal but I'm not sure what to do there.

-ExNavyNuke

Find more posts tagged with

Accepted answers

All comments

fluffy_midnight

Hi criswebo,

Sounds like you need to apply the new license key, you should find this by logging into the customer portal and going to the licensing page.

If the license doesn't fix the message issue, contact support.

-Midnight

chipcore

Hi Criswebo,

this issue can occure when old license files are blocking DameWare from registering that it has a new valid license, that being said - can you check via the red circled Button in your Toolbar if the license displays correctly there?

If it doesn't match up with your new renewal date, which it probably won't, you'll have to go through customer support and have them reset it for you.

Best Regards,

Ed.