VM resources question

Question

I did DPA 9.0 upgrade on Feb 6, 2015. The metrics of VM CPU, VM Active Memory Usage etc from the instances which are VM servers are missing from Resources tab after that day. I was able to see their charts before the upgrade although the instances do not have the additional VM option license. Please see screenshot. Please advise how to fix that.

Thanks

Shirley

ltxd · Answer

Hi jaminsql,

I'll open a ticket.

Thanks,

Shirley

jaminsql · Answer

ltxd,

Can you check and make sure that this isn't just a licence issue ? The keys for performance and the VM option are separate. So it is possible and I have seen it before that perhaps there is an unused key in your Customer Portal that needs to be applied. If this is the case the VM icon on the home screen for these instance will have a padlock icon on them.

If it isn't that simple Then please enter a support case and we will take a look with you. We want to make sure you get this running.