Upgrade paths for older installations

KHodge

We've had "LEM" for a couple of years now, purchased when it was still TriGeo and sold as a physical appliance.  SolarWinds seems to be going in a different direction with it and having software or virtual appliances.  I don't have a problem with that, but I'm wondering what the ongoing support plans are for the physical appliances, particularly relating to upgrading to newer versions.

Thanks!

phil3

Hi, there.

Per the release notes, we currently support TriGeo versions as far back as 5.0. We also provide an upgrade path as far back as 4.5.3. Here's a link to that section of the notes:

SolarWinds Log & Event Manager Release Notes

With the latest release, we've also added functionality that supports user-driven appliance migration, so getting from a hardware-based appliance to the new virtual appliance is easier than ever. Here's a KB article about that process:

SolarWinds Knowledge Base :: How to import settings from a SIM or LEM appliance backup to another appliance

Let us know if you'd like to be in touch with someone about upgrading to the latest version.

Thanks.

Phil