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Error since upgrading to APM2.0

In the event log, I get the following...

Event Type: Information
Event Source: AlertingEngine
Event Category: None
Event ID: 0
Date:  8/19/2008
Time:  11:15:15 PM
User:  N/A
Computer: ORION
Description:
2008-08-19 23:15:15,328 [AlertCheckingThread] WARN Error - Error in UpdateRowsThatAreTriggered() - GetNetObjects
System.Data.SqlClient.SqlException: The multi-part identifier "APM_AlertsData.ComponentStatus" could not be bound.
The multi-part identifier "APM_AlertsData.ComponentStatus" could not be bound.
The multi-part identifier "APM_AlertsData.ComponentStatus" could not be bound.
The multi-part identifier "APM_AlertsData.ComponentStatus" could not be bound.
   at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection)
   at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection)
   at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj)
   at System.Data.SqlClient.TdsParser.Run(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj)
   at System.Data.SqlClient.SqlDataReader.ConsumeMetaData()
   at System.Data.SqlClient.SqlDataReader.get_MetaData()
   at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString)
   at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async)
   at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, DbAsyncResult result)
   at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method)
   at System.Data.SqlClient.SqlCommand.ExecuteReader(CommandBehavior behavior, String method)
   at System.Data.SqlClient.SqlCommand.ExecuteReader(CommandBehavior behavior)
   at AlertingEngine.CheckAlert.UpdateRowsThatAreTriggered()

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Any ideas?

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josh.clark

If you look in the SolarWinds Event Log, do you see a error message like this: "A license check failed. License does not match install type."?

If so, try this:

1. Delete the file C:\Program Files\Solarwinds\Orion\apm\Package.dat
2. Rerun the APM installer.

Motty99

I could not see a license check, but my event log overwrites...I tried what you suggested...deleted the package.dat and did a repair...same errors coming up in the log...

josh.clark

Weird. From that message, it looks like the APM 1.0 alerts didn't get upgraded. This happens in the config wizard which I'm assuming ran since you said you reinstalled.

Are there other symptoms other than the error in the event log? Do alerts work?

You probably need to open a support ticket so that they can grab diagnostics.

Motty99

Yes, the alerts look like they are working...hmmm...guess it's time to open a ticket...