Hi,On the NCM Home Page, I have the error "Unable to contact Thwack server". I suspect this is occuring because NCM is not proxy aware. Am I able to remove this module from the Home Page altogether or is there a workaround?Jonathan
Unfortunately you can only remove the NCM Thwack resource on a per user basis.
In NCM 5.5 we've added the ability to set the web proxy information in the NCM web.config. Try adding settings to web.config (do not add the comment lines that start with //):
//user name to use to access to proxy
<add key="ProxyUserName" value="name" />
//password to use to access to proxy
<add key="ProxyPassword" value="password" />
//domain to use to access to the proxy
<add key="ProxyDomain" value="domain" />
//address to the proxy with port
<add key="ProxyAddress" value ="">someproxy.com:8080"/>
Please let me know if it helps.
As a clarification, I understand that I can remove Thwack or any other web part within the personalize section of the NCM web page, but is there a way to remove a web part for all users and all future user accounts?
Jonathan
That worked perfectly, thank you!
Guys,
We also have a proxy, but in troubleshooting this issue I granted the Solarwinds server full access out through our firewall. I am able to view Thwack from the Solarwinds server with a browser, but still the applets don't work.
Have there been any other resolutions to this problem besides proxy settings?
I would like to get these applets working if possible. Otherwise we will pull them off of the pages as well.
If I remember correctly, earlier there was option in IIS settings (probably 2003 Server?) where I could put the proxy address, so those banners worked. But in some point (in updates to Server 2008 R2?) I lost that setting and cannot find it anymore! So Thwack links doesn't work though I have proxy settings configured in server internet options.
