Error on Wireless Module for EOC

max70a

I get this on the Wireless page (it did work, but now has stopped even after a restart of services/server).

Index and length must refer to a location within the string. Parameter name: length

at System.String.InternalSubStringWithChecks(Int32 startIndex, Int32 length, Boolean fAlwaysCopy)
at SolarWinds.EOC.Web.Resources.Property.ParseWirelessClientAddress(String rawDate)
at SolarWinds.EOC.Web.Resources.Property.GetTargetLink(DataRow row)
at SolarWinds.EOC.Web.Resources.OrionTableControl.FillData()
at SolarWinds.EOC.Web.Resources.OrionTableControl.Initialize(Boolean renderPanelOnly)

Any ideas, or should this be a support case?

jan.tauwinkl

Hi Max!

It looks like you have a wireless client with an empty or incorrectly formatted MAC address - the MAC address is empty or has less than 12 characters. You can find that device in EOC database using following SQL query:

SELECT * FROM dbo.EOC_Wireless_Client WHERE LEN(ISNULL(MAC, '')) < 12

To fix the issue, you have to fix that device in the Orion and let EOC poll data. If you like us to do that, please open a support case and add link to this thread to it.

I'll also create a dev task to add better handling of similar issues in next EOC releases.

Thanks

Jan