Ipmonitor 8.5 after migrating data to a new server can't access credentials "failed to set security permissions" error.

i have currently migrated my ipmonitor 8.5 installation, to a new server I have do a backup using the backup option and restored it in my new ipmonitor installation without problems.

Now when I go to the Security -> Credentials manager option I get this error. (Warning: The Credentials Sensitive Data hive is currently unavailable.)

I have followed the procedure indicated in the warning to fix the problem, I have go to the “Ipmonitor 8.5 Configuration Program” and then to “Service Settings”.
I Have created a new user and set it as the service account.

When I choose yes I get the next error "Failed to set security permissions for the user account"

I tried using different users event setting again system account but I get the same popup, and the warning in the ipmonitor webmanager don't go away.

How I can fix this problem?.

Thanks.

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bshopp

If you have not solved this, I recommend opening a support ticket

Term

Hi,

I think moving the credentials to a new computer won't work. They are all tied to to the computer you created them on.

Is it possible to reinstall ipmonitor on the new computer and then omit copying the files that hold the credentials?