Unable to access WPM 3.0 Beta

I'm not sure if this is a THWACK issue or an issue with my SolarWinds customer account.

I have a license for WPM through ACM. When I go to https://thwack.solarwinds.com/thwack-beta.jspa?groupID=1492 to access the WPM beta, I receive the following error:

It appears you do not have a license for Web Performance Monitor, or you are no longer under active maintenance. In order to participate in the Web Performance Monitor Beta program, customers need to ensure their license(s) are under active maintenance. If you feel this is a mistake, please contact customersales@solarwinds.com.

screenshot-thwack.solarwinds.com-2019.01.08-13-46-09.png

I double checked my THWACK profile and confirm that my customer ID is present and the WPM license is listed.

screenshot-thwack.solarwinds.com-2019.01.08-13-48-16.png

I've submitted an email to sales as requested and generated Case # 00238789.

I'd really like to download the beta before the end of the week to test it with an ongoing issue I'm troubleshooting so, any assistance with this would be much appreciated!

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Accepted answers

jvb

I sent you an invite through a different channel... If that doesn't work ping me directly and we'll get you in there!

Thanks!

All comments

marcoswithanoh

Hey there!

I passed this along and it was being looked into. Could you go ahead and try again for me and let me know if you're able to access it.

thegreateebzies worked some sort of awesome magic and thinks it should be working now.

jvb

I sent you an invite through a different channel... If that doesn't work ping me directly and we'll get you in there!

Thanks!

josh.haberman

I'm in!

Thanks marcoswithanoh, thegreateebzies, and jvb for your rapid assistance!

marcoswithanoh

Awwww yeah! Happy to help. Glad we were able to get this resolved for you.

chall2

Can you also send me an invite to the beta? I've had many issues with WPM and many tickets open. Ive been waiting for this for a while. More recently we upgraded our entire platform to the latest and greatest. WPM 2.2.3.2004

Now My transactions that are more than 3 steps are failing. Iv tired to run them in the recorder and they complete... but on my screen the play thru can take up to 10 to 15 min for a very simple playback. For instance one i was just saving took 15+minutes to finish but the run completed time was 57.36. Something is wrong. and even after i save the recording and deploy to one of 20 servers dededicated for just wpm . It fails... i'm about to open up a case but i would love ... Love to get access to this beta... please please please

jvb

Hi Chris,

I'll message you privately but the short answer is yes I can get you access to the beta.

werner.erasmus

We are currently looking into other solutions as we are having issues with the released/current version of WPM.

Would it please be possible to get access to the WPM 3 Beta?

Many thanks

Werner

jvb

Hi Werner,

If you can send me your SWID I will check to see if your account has access to the beta.

werner.erasmus

I have messaged you. Thanks.

jvb

The latest RC which features a new Chromium based browser engine went live today for customers under active maintenance:

WPM 3.0 RELEASE CANDIDATE 1 NOW AVAILABLE!

What's New in WPM 3.0 - Chromium Based Recorder and Player

werner.erasmus

We have the Beta version installed, but Orion is not showing the correct version.

What is the next step after installing to get Orion to recognize WPM 3?

Regards

Werner