WHAT'S GOING ON WITH SUPPORT - SLEEPING AT THE WHEEL ??
Hi Ripped up, please see this post on actions SolarWinds is taking with regard to support. https://thwack.solarwinds.com/community/solarwinds-community/announcements/blog/2016/11/16/update-on-solarwinds-technical-support#start=25 I will follow up with you to understand your specific situation.