SSH_MSG_DISCONNECT: reason code 11; description: Password not accepted

sentronex-support

Hi

I am trying to run Execute an ftp voyager scheduled sync manually,

This scheduled event syncs files from Pershing to a network location on our server

It looks like it works and ftp voyager scheduler does not spit out an error neither do I receive an email notification that sync has failed which I set up yesterday in the Event section of Task properties.

but when I go to the network share the files look like they have not been synced.

Passwords for the connections were changed on Saturday the 10th of November but since then I have entered the new passwords in FTP Voyager.

so I checked the logs below.

03] Wed 14Nov18 09:34:55 - Resolving host "clientftp.bnymellon.com"...

[03] Wed 14Nov18 09:34:55 - Connecting to "170.61.238.34" on port 22.

[03] Wed 14Nov18 09:34:55 - Connected to 170.61.238.34:22 from 10.0.3.7:51906.

[03] Wed 14Nov18 09:34:55 - Negotiating SSH2 session with server...

[03] Wed 14Nov18 09:34:55 - Client Identification: SSH-2.0-FTP Voyager_16.2.0.328

[03] Wed 14Nov18 09:34:55 - Server Identification: SSH-2.0-Serv-U_15.0.0.0

[03] Wed 14Nov18 09:34:55 - Initializing key exchange process...

[03] Wed 14Nov18 09:34:55 - Selected key exchange algorithm: diffie-hellman-group1-sha1

[03] Wed 14Nov18 09:34:55 - Host Key Fingerprint: 7A:D3:AB:F6:04:85:42:2A:04:60:4E:7B:CA:48:EA:C3

[03] Wed 14Nov18 09:34:55 - Server --> Client: Encryption: aes128-cbc, MAC: hmac-sha1, Compression: zlib

[03] Wed 14Nov18 09:34:55 - Client --> Server: Encryption: aes128-cbc, MAC: hmac-sha1, Compression: zlib

[03] Wed 14Nov18 09:34:55 - Selected public key protocol: ssh-dss

[03] Wed 14Nov18 09:34:55 - Key exchange process successfully completed.

[07] Wed 14Nov18 09:34:55 - SSH_MSG_SERVICE_REQUEST: service: ssh-userauth

[08] Wed 14Nov18 09:34:55 - SSH_MSG_SERVICE_ACCEPT: service accepted

[03] Wed 14Nov18 09:34:55 - Querying server for supported authentication methods

[07] Wed 14Nov18 09:34:55 - SSH_MSG_USERAUTH_REQUEST: user: qg5n8a1; service: ssh-connection; type: none

[08] Wed 14Nov18 09:34:55 - SSH_MSG_USERAUTH_FAILURE: partial: 0; available authentications: password, publickey

[03] Wed 14Nov18 09:34:55 - Supported authentication methods: password, publickey

[07] Wed 14Nov18 09:34:55 - SSH_MSG_USERAUTH_REQUEST: user: qg5n8a1; service: ssh-connection; type: password

[04] Wed 14Nov18 09:34:55 - Password not accepted.

[04] Wed 14Nov18 09:34:55 - Unable to login.

[04] Wed 14Nov18 09:34:55 - Connection attempt failed. Retrying in 3 seconds...

[07] Wed 14Nov18 09:34:55 - SSH_MSG_DISCONNECT: reason code 11; description: Password not accepted.

[04] Wed 14Nov18 09:34:55 - The server has unexpectedly closed the connection.

[04] Wed 14Nov18 09:34:55 - Connection attempt failed. Retrying in 3 seconds...

Please help.