In this webinar, Lawrence Garvin and Glenn Gray will discuss how to use two SolarWinds products, DameWare Remote Support and Web Help Desk, to improve end-user satisfaction and lower costs on the help desk. We will show how Web Help Desk can be used to improve trouble ticket flow and decrease overall ticket volume with features like automated ticket routing, asset management, and knowledge bases. We will also discuss the remote control and remote administration features of DameWare Remote Support and how these can be used to increase the productivity of IT Pros.
Join SolarWinds’ Head Geek, Lawrence Garvin and Glenn Gray on November 29th @ 11:00am CDT to learn more!
Register to here:
Thursday November 29th @ 11:00 am – 12:00 pm CST
