Synchronization of remote "/" with Scheduler fails

Question

I want to synchronize the root directory of the FTP server ("/") to a local directory with FTP Voyager Scheduler. While a manual syncronization with FTP voyager is possible without issues, the Scheduler always terminates with this error:

[05] Wed 07Oct15 23:20:24 - PWD

[06] Wed 07Oct15 23:20:24 - 257 "/" is the current directory

[13] Wed 07Oct15 23:20:24 - (Aktion: "/" nach "C:\Users\andreas\Music\ggc_Uebungsdateien") - Synchronisiere lokalen Ordner "C:\Users\andreas\Music\ggc_Uebungsdateien" mit Serverordner "/"

[05] Wed 07Oct15 23:20:24 - MLST /

[06] Wed 07Oct15 23:20:24 - 250-Start of list for /

[06] Wed 07Oct15 23:20:24 -  modify=20150930102106;type=cdir;UNIX.group=1148;UNIX.mode=0755;UNIX.owner=1669; /

[06] Wed 07Oct15 23:20:24 - 250 End of list

[13] Wed 07Oct15 23:20:24 - (Aktion: "/" nach "C:\Users\andreas\Music\ggc_Uebungsdateien") - Aktion fehlgeschlagen (letzte Fehlermeldung: Fehler beim Synchronisieren der Ordner: Es konnten keine zusätzlichen Informationen zum Serverpfad abgerufen werden. Bitte vergewissern Sie sich, dass der Pfad existiert und dass der angemeldete Benutzer ausreichend Zugriffsrechte für diesen Ordner besitzt.).

[12] Wed 07Oct15 23:20:24 - (Aufgabe: ggcUebungsdateienSync) - Ausführung fehlgeschlagen (letzte Fehlermeldung: Fehler beim Synchronisieren der Ordner: Es konnten keine zusätzlichen Informationen zum Serverpfad abgerufen werden. Bitte vergewissern Sie sich, dass der Pfad existiert und dass der angemeldete Benutzer ausreichend Zugriffsrechte für diesen Ordner besitzt.).

BTW, how can I change the GUI language of FTP Voyager to English, in order to generate an English protocol?

Andreas.

FormerMember · Answer

Meanwhile I'm quite sure my guess is correct: for several other ftp servers I was able to synchronize subdirectories, but never the root directory. "." does not work, "/" does not work, "/*" does not work, blank does not work, and an empty parameter (which logically should be the correct setting!) is not accepted.

And I have even found a workaround: if any subdirectory is in the root folder, you can specify the root directory as "/subdirectory/.." - this works ok. Unfortunately the server directory I want to sync has no subdirectory :-(

Is there any chance that this issue with FTP voyager is fixed?

BR, Andreas.

josh.d · Answer

Your guess is possible.  Its worth checking out.

If you can't add a folder to the remote server, you can do a trial of serv-u, and try a different directory there.

FormerMember · Answer

@ cjfranca: I have added exceptions both to Windows Firewall and AntiVir for FTP Voyager Scheduler.exe and ~Tray.exe - with no effect :-(

If I use the "download" action with "/*" - the Scheduler works fine and downloads all files in the / directory. Meaning, there's obviously no general access issue.

But if I use the "synchronize local folder" action with "/", I get the error message after Scheduler has sent the MLST command. ("/*" doesn't work either)

If I use the "synchronize local folder" action for another server with a subfolder to be synchronized, I just specify the subfolder name (no / or \ behind the folder name!) - and it works fine.

Now my conclusion is: Maybe the Scheduler cannot synchronize the root directory, because it does not accept an empty "File or Path on server" field?

Unfortunately I have no chance to get the content moved to a subfolder on the server...

Any idea if my guess can be right? any help?