We have recently gone live with KIWI NG and it is observed that intermittently logs are disappearing from the console all of a sudden and also we need to restart kiwi service to upload logs to database every time and during that time we are loosing the syslogs.. This has become a burning issue now in our environment and our customer is trying to cancel the kiwi license and look for alternate solution.. i have raised a case from customer portal and not getting proper response. Can some help me before we cancel our kiwi license please?