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Agents on nodes arent connected

caltexleftright

Hello, I'm having issues where my SEM agents on my nodes aren't connecting to the manager. Any troubleshooting tips? I see the service is stopped but when i run it it automatically stops again when I refresh the services.

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caltexleftright

I still get logs from devices they are just listed as UknownInternalAgent, but they dont show up as nodes

Lofstrand

Hi, a stopped SEM Agent service that immediately stops again usually points to one of a few common causes: connectivity on ports 37890–37892, certificate/SAN mismatch, wrong manager hostname/IP in spop.conf, or a corrupted agent certificate/store.

I would start by checking the spoplog.txt log file for any clues (C:\Windows\SysWOW64\ContegoSPOP\spoplog.txt) and connectivity towards the SEM manager on port TCP 37890-37892.

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