Solar Winds is not fetching the serial numbers or service tags for Open Gear devices.

vindhesh.y

Solar Winds is not fetching the serial numbers or service tags for Open Gear devices. Please help to resolve this.

naveensingh43

SolarWinds relies on SNMP OIDs to fetch hardware details.
Many Opengear devices don’t expose serial number in standard OIDs like:
entPhysicalSerialNum (ENTITY-MIB)
Or they expose it under vendor-specific OIDs
Check:
Do an SNMP walk on the device:

Search for keywords like:
serial
chassis
asset