In this SolarWinds TechPod episode, hosts Chrystal Taylor and Sean Sebring talk with Cheryl Nomanson, a SolarWinds Academy trainer with 14 years at the company. They discuss the importance of technical education for complex software and networks, exploring SolarWinds' comprehensive training offerings including the SolarWinds Academy with its on-demand courses, instructor-led virtual classes, and office hours format. Cheryl explains the SolarWinds Certified Professional (SCP) certification program and the newer SolarWinds Certified Instructor (SCI) program for training partners globally. The conversation covers different learning formats, comparing virtual versus in-person instruction challenges and benefits, the importance of customer feedback in developing training content, and best practices for internal employee education. They emphasize how proper training helps customers realize the full value of SolarWinds products by providing not just functional knowledge but strategic understanding of why features work the way they do.
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