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Platform Connect Maxing Out Performance of Azure DB

We have recently upgraded to Observability Self-Hosted 2026.1 - Apllication and additonal pollers are all hosted in our Azure environment. Our data bases are serverless Azure SQL instance. Before the upgrade and using Platform Connect, to use the new AI based features, our database CPU count was 2-4 on average. After setting up Platform Connect, we noticed CPU count holding at 16-18 on average (Max count is 20).

At this point, we are unable to use Platform Connect and the new AI features b/c this added performance hit is impacting daily/weekly database maintenance and over all application performance.

Anyone else experiencing this same issue after upgrading and setting up platform connect?

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Comments

Lofstrand

Hi, that sounds very strange. Platform Connect should definitely not create that CPU demand. Have you checked what queries that are consuming all that CPU?`

I would recommend opening a support case on this so support and potentially dev can take a look.

chad.every

@mikej19 , I agree with @Lofstrand , definitely not something that we've seen with other customers. If you create a support case, pls post the case number back here so I can follow it.

mikej19

Support # 02112511

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