STM stopped collecting when Hitachi SNM2 is active

Question

We have a Hitachi AMS storage with Hitachi Command Suite, Storage Navigator Modular 2 and SolarWind Storage Manager.

SNM2 is activated from Command suite as recommended by Hitachi. Storage manager is using SMI-S driver in Command Suite.

Every time when we start to use SNM2 to manage the array, we can see that STM stopped collecting data from the array. It will return to normal when

SNM2 completed the process and log off.

Does any one has and idea why or because SNM2 is using an admin user which can  interrupt STM from collecting data ?

FormerMember · Answer

Thanks for  your reply. Will try it out.

Stan..

Chuck16 · Answer

We had a similar issue.  It turned out that we had setup the SNM2 to log into Command Suite with the "super user" id and it would kick us out when Command Suite would do it's polling. We created a seperate user just for the SolarWinds collection as well as for the SNM2n in command suite. This resolved out issues.