Hi Team,
I’m currently using SolarWinds Observability (SaaS) and have also configured the Network Collector. On my on-prem polling server, I created a Universal Device Poller (UNDP) to monitor Sophos Firewall IPSec VPN tunnel status.
The UNDP is working fine — I’m able to see the values populated correctly (true/1 for active tunnels).
However, I’m stuck at the next step:
👉 How can I create an alert in SolarWinds SaaS when the VPN tunnel goes down?
I am not finding a direct metric in SaaS, and I don’t see an option to map UNDP data as an entity attribute for alerting.
If anyone has:
A working alert template,
A document/guide,
Or steps to convert UNDP polled data into a SaaS metric,
please share. It would be very helpful.