V9 Upgrade issues

Question

We have recently upgrade our V8.5 installation to V9.0 and as a result the devices tab has not generated correctly.

When we look in the devices tab I see the following

My Network

All Managed Devices

"Comapany Name" Devices (contains a list of sub groups with nothing in them)

Orpaned Devices (Nothing in this group either)

When I try and view anything in any of the above groups I will only see devices and monitors if they are in Warn, Down or lost states and I cannot seem to change this filter to view all devices and monitors.

Does anyone know how to change the view settings on the devices tab.

Thanks

Owen

Peter.Cooper · Answer

Hi Owen,

Glad to be of service. I'll carry back your experience to our program manager and see about refining the user experience with respect to filtering.

Cheers!

Owen · Answer

Peter

Thanks for your quick reply.

I checked the settings under My Settings and there were no ticks so I ticked everything saved the settings and then went back in and removed the ticks. This has sorted the problem and I can now see all of the devices and monitors in the Devices Tab

Thanks

Owen

Peter.Cooper · Answer

Hello Owen,

Can you try the following?

* Go to "configuration tab" > "My settings"
  * Remove any check next to "Hide Monitors ... "
  * Click Save
  * Return to the device tab

Next, can you return and let us know if you're seeing the Monitors as you'd expect them?