SolarWinds has recently launched powerful integrations between both SolarWinds® Observability SaaS and SolarWinds Observability Self-Hosted with Squadcast
, an incident response tool. These integrations are designed to streamline incident response workflows, routing alerts from both SolarWinds Observability platforms to the right on-call engineers in Squadcast, helping ensure critical alerts are addressed swiftly.
Additionally, with the recent acquisition of Squadcast by SolarWinds, this is a perfect opportunity to introduce the THWACK® community to the Squadcast solution’s robust capabilities.
Bridging the Gap Between Monitoring and Response
SolarWinds Observability, whether in its SaaS or self-hosted form, provides comprehensive visibility into cloud-native, on-premises, and hybrid environments, helping ensure optimal service levels for key business applications. With these new integrations, alerts generated by either platform, such as when a website’s response time exceeds a threshold like 500ms, can now be seamlessly routed to Squadcast. Once an alert is triggered, Squadcast creates an incident and assigns it to the appropriate on-call engineer, helping ensure rapid response and resolution.
Setting Up the Integration Between SolarWinds Observability and Squadcast
Using SolarWinds Observability SaaS and Self-Hosted as an Alert Source in Squadcast
Within Squadcast, navigate to Services -> Service Overview -> select or search for your Service. In the Alert Sources section, click Add. Select SolarWinds Observability SaaS or SolarWinds Observability Self-Hosted from the options, copy the displayed Webhook URL to configure it within SolarWinds Observability SaaS or Self-Hosted, and finish by clicking Add Alert Source -> Done.
Now, let's move to the SolarWinds Observability platform to configure these webhooks, enabling Squadcast to start receiving alerts. Let's see how to configure the webhook into SolarWinds Observability SaaS.
- Set up a Notification Service within SolarWinds Observability SaaS
- Within SolarWinds Observability SaaS, users can navigate to Settings, select Notification Services, and create a webhook configuration.
- To create the webhook configuration, paste the copied alert source webhook URL from Squadcast under Destination URL.
- Setting up the Alert in SolarWinds Observability SaaS
- The created webhook can then be added to any alert setup under Alerts > Alert Settings, covering severity levels like Critical, Warning, or Info, and conditions involving Metrics, Logs, or Events (excluding anomaly conditions).
A key feature of this integration is the auto-resolution capability—when an alert is cleared in SolarWinds Observability SaaS, the corresponding incident in Squadcast is automatically resolved, reducing manual overhead and keeping teams focused on critical tasks. Ensure you enable the toggle to receive an additional notification when the alert is cleared for this integration to support auto-resolution.
Note: If you already have alerts set up, you can add the newly created notification service to the alert to start receiving incidents in Squadcast by editing the active alert.
You can go through the detailed documentation for Squadcast and SolarWinds Observability SaaS integration here.
Now let’s see how to configure the webhook into SolarWinds Observability Self-Hosted.
Key Benefits of the Integrations
- These integrations bring significant advantages to SolarWinds users, whether using SaaS or self-hosted versions:
- Reduced Mean Time to Resolution (MTTR): By routing alerts directly to the right teams, issues are addressed faster
- Elimination of Alert Noise: Focus only on actionable alerts that require human intervention
- Streamlined Workflows: Automatic incident creation and resolution reduce manual overhead
- Enhanced Visibility: Complete context from both SolarWinds Observability SaaS and Observability Self-Hosted is available within Squadcast incidents
Introducing Squadcast to the SolarWinds Community
Following the recent acquisition of Squadcast by SolarWinds, these integrations represent the first steps in bringing the Squadcast solution’s powerful incident response management capabilities to the SolarWinds ecosystem.
What is Squadcast?
Squadcast is a modern incident response platform that brings together On-Call Management, Smart Alerting, Incident Remediation, and Site Reliability Engineering—all in one place. Our goal is simple: help teams respond faster, manage incidents better, and continuously improve by learning from incidents.
Key Features Include:
- Enhanced Event Correlation: Bundles related alerts together to reduce noise, keeping your focus on critical incidents
- Intelligent Alert Routing: Helps ensure the right people are notified at the right time
- Automated Escalations: Prevents incidents from falling through the cracks
- Collaborative Incident Response: Tools for teams to work together effectively during incidents
- Comprehensive Analytics: Learn from past incidents to prevent future ones
- Rich Integrations: Works with your existing monitoring and communication tools
How Squadcast Enhances the SolarWinds Experience
The combination of robust SolarWinds monitoring capabilities with the Squadcast incident response expertise creates a complete observability and response solution. SolarWinds users can now:
- Detect issues with SolarWinds Observability SaaS or Self-Hosted
- Manage the response process with Squadcast
- Resolve problems faster with the right context and the right responders
- Analyze incident patterns to drive continuous improvement
These integrations mark an exciting step forward for SolarWinds and Squadcast, and we’re eager to hear your feedback. As we continue to expand how Squadcast connects across the SolarWinds platform, we're also exploring ways to integrate it more deeply with SolarWinds Service Desk, enabling teams to not only respond to incidents in real time but also log, track, and analyze them within structured ITSM workflows.
How do you see these integrations benefiting your workflows? Share your thoughts in the comments below.
