IF YOU TAKE THIS POLL BEFORE FRIDAY DECEMBER 8TH OR FROM THE COMMAND CENTER VS. THE MISSION, YOU WILL NOT RECEIVE MISSION CREDIT
\m/
Depending on complexity, an ITSM solution is used, however some requests have such a simple process and require little to not tracking that emails or boilerplate/adhoc Microsoft Teams/Office workflow handles it.
IT uses SWSD almost exclusively for IT Change Management and Incident/Request management in the Service Desk. We have another system for our OT change management, and I've heard of one other team that uses their own system (building services.) However, this year, the IT manager is rolling out incident management and request management workflows throughout IT in an effort to improve customer relations and information, so Service Desk is about to get crucial for the District.
Hmm, anyone seeing teams use devops tools v. itsm tools depending on the request?
a mix, some use the same system and others have built their own.
Fire and Police have their own system, every other department in county uses IT department helpspot.
All our departments use ServiceNow
We use Service Now but also Appian.
IT, Building Maintenance
stuck with an older IT ticketing system, plus a lot of older systems with some teams getting creative using Excel, etc. I'm actually amazed at what people have managed to do with Excel.
We have a number of "branches" that work with different customers. Each customers wants their own "system" so we have to base our IT/ITS/Maintenance off that.
IT, IS, HR
Most of us (including IT) use Service Now but a couple depts use something else.
We have a few different systems currently, but just recently implemented Service Desk for IT...I can see us moving everything to it.
Better way
We have two main teams that use SWSD, IT (of course!) and Customer Service. We wanted our CS separate so they can work their inter-team tickets.
ServiceNow for IT. Estates have just put their own one in but can't get it to work. They came to IT for help and we said NO.
We are using a home grown system being replaced by jira.
no system can be tailored to meet all the needs of such a diverse group of roles. BMC tried.
Same, other departments use email as their main request system
We are using Serv. Now and Jira for requests
The number of requests for IT outnumbers the other departments by far, so other departments use email as their main request system.
emails for different teams
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Alert Cleared.htmlHello, I would like to share the HTML template details we have prepared so that Solarwinds alarms can become more meaningful. It can list alarm object details and connected device details separately in HTML template. Except for object and device details, you can easily add custom property information…
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SWQL is built on the framework of SQL and as such supports most of the standard clauses as part of a query. A very simple example query is: SELECT Caption, IPAddress, Vendor, ResponseTime FROM Orion.Nodes Dissecting this query is relatively straightforward: show some fields (Caption, IP address, Vendor, and Response Time)…
