THWACK Tuesday Tip :: Service Level Agreements (SLAs)

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Service Level Agreements (SLAs)

September 29, 2020

Service level agreements (SLAs) can help drive accountability and customer satisfaction (CSAT) within IT service management. Watch this video to learn a few best practices for building SLAs within SolarWinds Service Desk.

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Comments

ecklerwr1

Pretty neat... unfortunately we've been on Remedy for years! Thanks God we've been NPM, NTA, SAM, NCM, SRM, VMAN, WPM users at least for years too though!

Bill

donrobert5

\m/

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