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Attending Solarwinds Webinars now generates cold calls from salespeople?

I am shocked and disappointed.

I signed up to attend a webinar hosted by Solarwinds (and advertised here on Thwack) regarding Database Performance. I entered my contact information in good faith when signing up for the webinar, and now I have received not only a cold call from a salesperson who doesn't appear to work for solarwinds, but also an unsolicited email. I signed up for the webinar for my own professional development, not to give my information to 3rd parties.

I really feel that giving my contact information to salespeople is inappropriate and a breach of trust. It was my understanding that Thwack was a place for IT professionals to share knowledge and ideas regarding the family of Solarwinds products, not for salespeople to generate leads.

Has anyone else had this kind of experience? Combine this with the near immediate sales calls you get upon downloading a trial or release candidate of solarwinds products, and I'm starting to wish I used one of my spam catcher email addresses when signing up.

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Accepted answers

lmsherwin

Thank you for bringing this to our attention. The webinar you attended earlier this month was directed towards our federal audience and was co-marketed by a SolarWinds federal reseller partner. This partner is who contacted you earlier this week. SolarWinds does not and never would sell our customer or prospects’ information to a third party. We apologize for our federal partner contacting you as they should have only been contacting federal individuals that registered for the event. We also apologize that the partner did not properly identify themselves as a SolarWinds federal partner, or treat you as the valued customer you are. We are sorry for any inconvenience this call and email has caused you and have taken action with our partner to ensure this doesn’t happen again. Thank you for being a loyal SolarWinds customer and for bringing this to our attention.

If I can be of any assistance please contact me either via thwack or my SolarWinds contact info below.

Lisa

Lisa M. Sherwin Wulf

Federal Marketing Leader

SolarWinds

lisa.sherwinwulf@solarwinds.com

office: 703-234-5386 mobile: 703-350-3150

All comments

esther

same experience

mikegrocket

It happens everytime I download a trial product.

haripala

This is the known issue....

FormerMember

I agree that downloading a trial has always generated a sales call, but this is the first time that attending a webinar generated a sales call. Also, the salesperson who called me wasn't from solarwinds.

solaradmin

Use sales@solarwinds.com and I enter our local weather phone number. so the sales people can at least hear the weather in my area

supermon

Same experience...not good. I was called by a "training partner" selling Solarwinds training.

prowessa

This is very serious. I guess they are following up on prospects for purchasing the products you have viewed on the webinars or trial downloads.

People want to sell products, you can't really blame them.