WebHelpDesk 11.0.8 HotFix 1 available
http://downloads.solarwinds.com/solarwinds/Release/HotFix/WHD-v11.0.8-HotFix1_Invalid.SAML.Request.IDs.zip
This SolarWinds HotFix fixes an issue where the Web Help Desk sometimes generates invalid SAML request IDs,
resulting in a SAXParseException when processing the SAML response, resulting in the user being taken to the
WHD login page even though they were authorized by SAML.
Requires Web Help Desk 11.0.8.
NOTE: In the following instructions, <WebHelpDesk> represents the Web Help Desk home folder:
Mac OS X: /Library/WebHelpDesk
Windows: \Program Files\WebHelpDesk
Linux: /usr/local/webhelpdesk
TO INSTALL:
(1) Make a backup copy of the following file:
<WebHelpDesk>/bin/webapps/helpdesk/WEB-INF/lib/helpdesk.jar
(2) Use the helpdesk.jar file included in this hot fix to replace
the following files:
<WebHelpDesk>/bin/webapps/helpdesk/WEB-INF/lib/helpdesk.jar
<WebHelpDesk>/bin/webapps/helpdesk/WEB-INF/Helpdesk.woa/Contents/Resources/Java/helpdesk.jar
(3) Restart the Web Help Desk.
TO UNINSTALL:
(1) Use the backup created above to replace the following files:
<WebHelpDesk>/bin/webapps/helpdesk/WEB-INF/lib/helpdesk.jar
<WebHelpDesk>/bin/webapps/helpdesk/WEB-INF/Helpdesk.woa/Contents/Resources/Java/helpdesk.jar
(2) Restart the Web Help Desk.
