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Link missing in playback on WPM

jonchill

I've produced a recording that logins to a website and runs a report wait for the report to complete and then logout.

When I run the recording through the player it works fine but when I setup the recording as a monitor in WPM it fails.

The recording was created on the same server that the montior recording is assigned to.

Why is the recording failing in WPM but works perfectly fine when run through player?

Any help would be much appreciated.

Thanks

Jon

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cahunt

Check your screen shots and see if the pages are loading in time before the next step. If your page(or part of the page - possibly the dynamic section where this link is) is not showing then you might need to add in a wait before the next step. This will give time for the page to load, which in turn will allow for the resources to be available for use by the player.

If it's continually problematic, try navigating the page with tabs, or keystrokes and use static links instead of dynamic resources. (if this is an option).

Or you use the image/text verification to confirm the page has loaded - these will check for specific image or text on the page to confirm load.

The playbacks can be affected by many other things from your player to the actual server the app or webpage is being run from - any increase in load time has potential to show exponentially in your playbacks. So don't be afraid to use your playback times(from the scheduled playbacks) as a measure for thresholds rather than what the player says it takes (and what is put as the default thresholds) when you play the recording yourself from the player.

Shoot back with some details if this is not enough to get you where you need to be.

-CharlesH

Loop1 Systems: SolarWinds Training and Professional Services

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jonchill

I've checked the screen shot and it's showing an authorisation error, what I don't understand is that playing it in the recorder and actually doing the steps in a standalone browser it works fine so what could be the issue?

The recording being played in WPM was recorded on the same server.

I can PM you the recording if that would help.

ScreenshotImage.ashx.png

cahunt

Is this a private or public site? I had some auth/page load issues in the past when setting up transactions for internal/intranet sites. I had to use a local, non domain account on that recording box to record those specific transactions. I am not sure what I might be able to determine/or not from the file.

There are log files on your player. Look for entries in the logs after each attempted playback, programdata\orion\logs\seum\ if memory serves correct.

jonchill

Yes, its an app on the Intranet.

I think I've found the logs located C:\ProgramData\SolarWinds\Logs\SEUM the agentservice.log has errors.

I'll try logging with the local non domain account and see what happens.

Thanks

Jon