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Alert Enhancements Request

paul.s.schofield

Hi,

I am currently working in an outsourced service operation. We have recently installed NPM, APM and NCM on my recommendation and are now using Orion as the main operations management system replacing the incumbant outsourced system.

This is all good but we are having some operational issues with the Alerting functionality.

I have listed the issues below. Hopefully someone can advise me if the functionality already exists or is currently being worked on for a future release.

1/ Network Objects in the Alerts tab

Currently, if an Application Alert is triggered, the application name is shown under the Network Object field. Can the network node name be shown as well?

Similarly, if an application component is triggered, the application component name is shown under the Network Object field. Can the network node name and application name be shown as well?

2/ Alert Acknowledgement notes

This has been requested before and it would be an extremely useful feature for a support operator to be able to update the status of an Alert for other operators to view.

3/ Alert Categorisation

There doesn't seem to be a simple way of categorising triggered alerts. We could just add the word Critical, MEDIUM or LOW to the email subject line for each alert. However, I would like to see the Alerts being highlighted within the Alerts page of NPM based upon this categorisation. So if you mark a configured Alert as CRITCAL it will be highlighted in RED, MEDIUM = ORANGE and LOW = WHITE. You could then order the Active Alerts based upon their categorisation.

Regards

Paul

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Accepted answers

All comments

mrxinu

On the first point, you should be able to embed node-specific details in your APM alerts. If you click 'Insert Variable' when you're putting together an email message or NetPerfmon Eventlog entry, are you not seeing a 'Node' option in the left pane?

paul.s.schofield

Sorry Steve,

Maybe I didn't make it clear that the issue was with the Alerts page within of the Web user view. The Network Object field is there but this shows either the node name , application name or component name depending upon the type of Alert.

I would like to see the Application Name and Component Name fields added to this view. Then when an application Alert is fired you can see which affected application is relating to which affected network object. When a component alert is fired, you'll be able to see the affected component name, affected application and affected network object.

hope this makes sense

Paul

timcasey

No posts on this one for a while.

I'm in the same place with APM Alerts in that little meaningful detail is shown on the Alerts page. I'm able to construct an email with lots of variables in it that provide lots of info to whoever get it BUT when an APM template may be applied to >300 nodes better info should really be displayed in the Alerts page. I appreciate that you get the node name when you hover the mouse over the network object but why not put it in a column so it can be seen with the other details? The alerts display would also be more useful if it were sortable on various columns as well.

I've seen the odd post on this but so far have been unable to find anything that provides a solution for APM alerts or states when the situation may be improved for any of the above questions.