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Add notes on graphs for reports

We use the group availability to communicate the monthly uptime of a service to our clients, with this information they can see if the SLA has been met.

now if the client has had planned maintenance on there system, there uptime can be below the 99,9%for that month.

What we suggest is that if we see there up time in the graph isn't 100%, that we can add a note like "client maintenance" or "Windows updates". And when we send out the monthly Uptime report we would like to add the notes in the report so if the uptime is lower then 99,9% that the client also has an report on why that is.

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Comments

Paul_McDougall

This idea would be good for unplanned outages. An equally good idea would be having the graphs (or table view) reference any pre-configured node maintenance or manage/unmanaged events.

cahunt

You would have to do the calculations separately via a report at the moment*, BUT A 2nd table/Charting option that would fit/work around the un managed history AND possibly "Business Hours" (where you can set Day Start and Day End) would be a magical addition to my SW Orion Oh's.

Though the 'Business Hours' might need to be set out of the box since changing start and end date on the fly could send your db sideways if manged wrong.

And of course with any change after initial setup may cause a loss of data if there are not recalculations or an additional table setup with the old data - probably a job for the Configuration Wizard .

*Periodic scheduled report saves/exports are useful here to capture recent availability/stats - then macro the long term report build by combining each export into a long term report file. SharePoint might make this easier than excel macros alone.