SolarWinds WPM Playback Player Service keep in stopped after V2P Migration

blue0o0

I have a latest SolarWinds Orion server running on a ESX virtual machine, including WPM 2.2.1, and all modules are running normally. For some performance issues, I have to migrate this server to a physical machine (V2P migration). After migration and re-run configuration wizard on the new physical machine, all the SolarWinds services are running normally, except SolarWinds WPM Playback Player. Even I start this service manually,  it goes to stopped quickly.

I also have checked related log file. The AgentService.log file located in 'C:\ProgramData\SolarWinds\Logs\SEUM'  contain following information:

*** SolarWinds WPM Agent Service v2.2.1.426, .Net Runtime v4.0.30319 ***
*** Assembly SolarWinds.SEUM.Agent.Service, Version=2.2.1.426, Culture=neutral, PublicKeyToken=null, .NET version v4.0.30319 ***
2018-06-07 10:27:35,281 [7] INFO  SolarWinds.SEUM.Agent.Service.AgentService - Starting agent service with PID 2524 as user 'SYSTEM'.
*** Assembly SolarWinds.Orion.Common, Version=2.0.0.0, Culture=neutral, PublicKeyToken=316e86daa515e407, .NET version v4.0.30319 ***
*** Assembly SolarWinds.SEUM.ServiceLocator, Version=2.2.1.426, Culture=neutral, PublicKeyToken=null, .NET version v4.0.30319 ***
*** Assembly SolarWinds.SEUM.Agent.Common, Version=2.2.1.426, Culture=neutral, PublicKeyToken=null, .NET version v4.0.30319 ***
*** Assembly SolarWinds.SEUM.Common, Version=2.2.1.426, Culture=neutral, PublicKeyToken=null, .NET version v4.0.30319 ***
*** Assembly SolarWinds.SEUM.Agent, Version=2.2.1.426, Culture=neutral, PublicKeyToken=null, .NET version v4.0.30319 ***
2018-06-07 10:27:45,937 [7] INFO  SolarWinds.SEUM.Agent.Agent - Starting Agent. Agent ID: xxxxxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxx
2018-06-07 10:27:57,562 [WorkerProcessMonitor] INFO  SolarWinds.SEUM.Agent.WorkerProcessManagement.WorkerMonitor - Worker monitoring starting
2018-06-07 10:27:57,672 [7] INFO  SolarWinds.SEUM.Agent.Service.AgentServiceApp - Starting Agent Service
*** Assembly SolarWinds.Common, Version=2015.1.35100.9209, Culture=neutral, PublicKeyToken=null, .NET version v2.0.50727 ***
2018-06-07 10:27:57,859 [7] INFO  SolarWinds.SEUM.Common.Http.HttpsSetup - Using certificate with subject name CN=SolarWinds-SEUM_PlaybackAgent, friendly name SolarWinds-SEUM_PlaybackAgent, and thumbprint xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
2018-06-07 10:27:57,875 [7] FATAL SolarWinds.SEUM.Agent.Service.AgentService - Error starting service.
System.ComponentModel.Win32Exception (0x80004005): 指定的登录会话不存在。可能已被终止。
   在 SolarWinds.Orion.Common.HttpSys.AddSslCertConfig(Guid appId, IPEndPoint endpoint, Byte[] sslHash)
   在 SolarWinds.SEUM.Common.Http.HttpsSetup.AddHttpSysSslCertConfig(Int32 port, X509Certificate2 cert)
   在 SolarWinds.SEUM.Agent.Service.AgentServiceApp.RestartServiceHost()
   在 SolarWinds.SEUM.Agent.Service.AgentServiceApp.Start()
   在 SolarWinds.SEUM.Agent.Service.AgentService.InternalStart()
2018-06-07 10:27:58,140 [7] INFO  SolarWinds.SEUM.Agent.Service.AgentServiceApp - Stopping Agent Service

It seemed to be some certificate issue. I cannot access https://localhost:17781/  on the migration server, which is normal on the virtual machine. And I also have tried re-installation WPM, but still cannot fix this problem.

Is there anyone can help me or give me some trouble-shooting advise?

ORION: Orion Platform 2017.3.5 SP5,WPM 2.2.1(OS: Windows Server 2016 Standard)

DB(Separate Installation): SQL Server 2017

blue0o0

Thanks to Petr! Just following your suggestion, finally i find out the right way to fix my problem.

Here are the steps:

• Un-install WPM

1. Use Orion Service Manager to stop 'SolarWinds WPM Playback Player Proxy' and 'SolarWinds WPM Playback Player' service.
2. Un-install 'SolarWinds Web Performance Monitor v2.2',  'SolarWinds Web Performance Monitor Transaction Player v2.2' and 'SolarWinds Web Performance Monitor Recorder v2.2' from Control Panel.
3. Finish Configuration Wizard.

• Delete SEUM Playback Agent certificate

1. Go to Start> Run> MMC. OK.
2. Select File> Add/Remove Snap-in
3. Select Certificates, and click Add, then select Computer Account on the popup window, click OK
4. Expand Certificates(local computer) > Personal> Certificates
5. Select 'SolarWinds-SEUM_PlaybackAgent' on the right side, right click and select Delete

• Re-install WPM

1. Go to 'C:\ProgramData\SolarWinds\Installers', run SEUMInstaller.msi to re-install WPM.
2. Finish Configuration Wizard.
3. Run TransactionRecorder.msi in 'C:\ProgramData\SolarWinds\Installers' to re-install WPM Recorder.
4. Run PlaybackPlayer.msi in 'C:\ProgramData\SolarWinds\Installers' to re-install WPM Transaction Player.

After all these steps done, the 'SolarWinds WPM Playback Player' shoud keep in running normally.