Solarwinds SME Required for Pre Sales Project

dchoksi

Job Description:

• Candidate should have a strong understanding of the solar winds skills.
• Network monitoring is what solar winds are used for in IP address management.
• Subject Matter Expert in the Solarwind and other Open Source Monitoring products
• Act as Point of Escalation for any critical outages of the Solarwind Monitoring System, not limited to,
• resolving availability issues, restorations of failed systems, invoking disaster recovery procedures, during BCP invocation.
• Provide mentoring and coaching to the Level 1 and Level 2 engineers.
• Participate in team reviews.
• Service improvements/enhancements by way of Service Improvement Plans, not limited to automation
• of routine activities, optimisation of resources.
• Participate in capacity planning, capacity improvements.
• Work on tickets escalated by level 2 engineers.
• Keep stakeholders updated through SOP, on business critical incidents.