"Request Assistance:"
1- We don't necessarily want user to initiate a remote session: Can we please have the ability to hide the button?
2- The wording "Request Assistance" confuses with our ticketing system (serviceNow) that uses the same expression to raise Service requests: Can we please have the ability to rename the button?
"Support Tickets:"
1- We have our own ticketing tool - can we change the URL of this button to redirect user to our own system?
2- Can we have the ability to rename this button?
3- Can we please have the ability to hide/unhide the button?
Cheers
